Good Hope Hospital
Feedback Rating
Based on 532 reviews
Reviews (532)
Good
December 7, 2020
Good Hope outpatients department has been excellent.
Treatment was ok.
March 18, 2020
Taken to Good Hope Hospital after my accident. I don’t remember a lot. Spend a day in hospital than they booked a taxi and sent me back to home. Treatment was ok.
Staff had no name badges
March 18, 2020
There was hand gel available. It was difficult to call staff for help. Staff had no name badges so it wasn’t clear who was who and doing what. Some staff had long / false nails which is not hygienic at all. Long wait to get seen with very little communication. Could do with a board or screens to inform patients more. One of the nurse was kind and helpful and did try to speed up things.
We had to wait, but staff were really nice
March 9, 2020
My mother was waiting in A and E and was waiting for a bed from 5pm on the Monday and was still waiting for a bed to be available on Tuesday evening at 9pm. I was really surprised with the length we had to wait, but staff were really nice, always checking to find out if she was comfortable. We were all tired but were disappointed with the waiting time and the noise sick people had to listen to while they waited. Staff did a good job with the care in which she received once a ward was found.
Excellent service & treatment
Ear Nose and Throat
February 21, 2020
I go there for eyes and ears. Nothing bad to say. Excellent service & treatment always explained well.
Excellent caring service
Ophthalmology
February 21, 2020
Low vision Dept - No problems.
Excellent caring service.
Always helpful and informative.
Excellent caring service.
Always helpful and informative.
The care was fantastic
February 11, 2020
The care was fantastic. Facilities are good. Staff helpful and engage patients and family in all the decisions regarding treatment. Excellent follow-up and after discharge information and support provided.
Dreadful
Trauma & orthopaedics
February 10, 2020
I had an appointment at the trauma and orthopaedics unit
In good hope hospital. The appointment was fine and I was told I would have an ultrasound injection
In a few weeks and a return appointment in 3 months.
However when I went back to reception to hand my form in there was no one there and a large queue was forming the receptionist was very flustered. The next day I had a phone call from her asking why I had not given my form in I told her I had then she found it, and made an appointment for my injection on 1st may, this does not seem correct to me and I feel her to be extremely inefficient and I’m not Happy about this at all.
In good hope hospital. The appointment was fine and I was told I would have an ultrasound injection
In a few weeks and a return appointment in 3 months.
However when I went back to reception to hand my form in there was no one there and a large queue was forming the receptionist was very flustered. The next day I had a phone call from her asking why I had not given my form in I told her I had then she found it, and made an appointment for my injection on 1st may, this does not seem correct to me and I feel her to be extremely inefficient and I’m not Happy about this at all.
They will not respond to your phone calls
February 10, 2020
They will not respond to your phone calls, this phone service I think should be shut down. Test results are never on time, they will say two days and you will get it two weeks.
Elderly father, taken by ambulance, no answer
Geriatric Medicine
February 2, 2020
Not good. My elderly father who can't walk without a frame and has no wheelchair was called at home late at night and told to get himself to AMU asap as potassium levels were life threatening. He went by ambulance and spent 4 days there during which time we never saw the same doctor twice and were told something different each time.
On Friday the doctor said he would stay on AMU because his condition needed banishing but if under control he could leave on Monday, as there was a care package in place.
Then Saturday morning he gets transferred to good Hope - elderly care unit. No calls to family - they had contact numbers. No explanation
On visiting Saturday and asking to speak to a doctor, I was told there is only one doctor covering all wards and this wasnt an emergency. He was out in a room on his own, still not been out of bed and is rapidly going downhill. Confused and has no idea how long he has been there Nobody checking he is eating, he is constantly thirsty but nit allowed to drink because if oedema and has been lying on a bed now for 6 days with no physio or attempt to get him walking and moving. This is a hateful place and we just want him home or referred to hospice care, but nobody seems to know anything every time you ask for information. I really despair that he will due there with no dignity.
This is a poorly run hospital with everyone delegating responsibility to someone else.
On Friday the doctor said he would stay on AMU because his condition needed banishing but if under control he could leave on Monday, as there was a care package in place.
Then Saturday morning he gets transferred to good Hope - elderly care unit. No calls to family - they had contact numbers. No explanation
On visiting Saturday and asking to speak to a doctor, I was told there is only one doctor covering all wards and this wasnt an emergency. He was out in a room on his own, still not been out of bed and is rapidly going downhill. Confused and has no idea how long he has been there Nobody checking he is eating, he is constantly thirsty but nit allowed to drink because if oedema and has been lying on a bed now for 6 days with no physio or attempt to get him walking and moving. This is a hateful place and we just want him home or referred to hospice care, but nobody seems to know anything every time you ask for information. I really despair that he will due there with no dignity.
This is a poorly run hospital with everyone delegating responsibility to someone else.
