Reviews (527)

Got appointment for eyes after 26 months

May 24, 2022
Got appointment for eyes after 26 months of initial appointment.
Anonymous

Reply from Good Hope Hospital

This posting has only recently been received. Please accept our apologies for not responding to your feedback. If you have any need to raise concerns about the treatment and care or appointments you or a family member has received from our Trust please do not hesitate to contact the Patient Relations Team who can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk

Kind regards, Patient Experience Team


Provider responded

Seen after 8 hours of waiting

Accident and emergency services
May 24, 2022
I phoned 111 and paramedics came and they took my husband to A&E. He was lying for hours there in wet clothes due to urinary infection. He was later diagnosed with Pneumonia and given bed after 8 hours of waiting.
Anonymous

Reply from Good Hope Hospital

This posting has only recently been received. Please accept our apologies for not responding to your feedback. If you have any need to raise concerns about the treatment and care or appointments you or a family member has received from our Trust please do not hesitate to contact the Patient Relations Team who can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk

Kind regards, Patient Experience Team


Provider responded

Waiting for treatment for two years

May 24, 2022
My husband is waiting for Glaucoma treatment for two years.
Anonymous

Reply from Good Hope Hospital

This posting has only recently been received. Please accept our apologies for not responding to your feedback. If you have any need to raise concerns about the treatment and care or appointments you received from our Trust please do not hesitate to contact the Patient Relations Team who can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk

Kind regards, Patient Experience Team


Provider responded

I have had no appointments

May 24, 2022
My lymph gland were checked after every 6 months but since COVID I have had no appointments.
Anonymous

Reply from Good Hope Hospital

This posting has only recently been received. Please accept our apologies for not responding to your feedback. If you have any need to raise concerns about the treatment and care or appointments you received from our Trust please do not hesitate to contact the Patient Relations Team who can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk

Kind regards, Patient Experience Team


Provider responded

Poor coordination from the service

May 20, 2022
Service at hospital brilliant. But lack of communication from discharge services. No contact contact with family. Poor coordination from the service.
Anonymous

Reply from Good Hope Hospital

Sorry we have not responded to your feedback sooner.

Thank you for taking the time to post your comments regarding your recent experience at Good Hope Hospital.

All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement and areas of excellence. Once again thank you for taking the time to post your feedback, it is most appreciated. If you wish to pursue any issues that you have raised could you let the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk The team will be able to deal with concern that you may encounter with your treatment and care and take the necessary action in order to resolve the issues you wish to raise.

Kind regards
Patient Experience Team


Provider responded

Brilliant support provided

May 9, 2022
I went there for MRI. Brilliant support provided.
Anonymous

Reply from Good Hope Hospital

Thank you for taking time to leave feedback about your MRI appointment at Good Hope Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Kind regards, Patient Experience Team


Provider responded

The service and care I received was great

April 20, 2022
I was in hospital for 10 days in diabetes ward. The service and care I received was great.
Anonymous

Reply from Good Hope Hospital

Thank you for the taking time to leave feedback about your care at Good Hope Hospital. We really appreciate hearing positive comments regarding the services we provide. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Kind regards, Patient Experience Team


Provider responded

Its only the waiting time which is a issue

March 24, 2022
For the last two years I am waiting for a cataract operation. They have done my one eye but waiting for second one. Staff and doctors are very kind and helpful its only the waiting time which is a issue.
Anonymous

Reply from Good Hope Hospital

Please accept our apology for the late reply to your posting.

Thank you for the taking time to leave feedback about your care at Good Hope Hospital. We really appreciate hearing positive comments regarding the services we provide. I am sorry that you have had to wait so long for the second eye to be treated. If you still need to raise this as a concern please contact our Patient Relations Team on 0121 424 0808 (lines open 9am - 3.30pm, Monday to Friday) or you can email your concerns to pals@uhb.nhs.uk.

Kind regards, Patient Experience Team


Provider responded

it was okay ish

Accident and emergency services
March 17, 2022
spent 8 weeks in good hope on initially AMU but was moved up to ward 16. i did find some of the nurses on ward 16 were really good with interacting with me and supporting me with the reasons i was there. but there were also some staff who appeared to be fed up with me being there. so overall it was okay.
Anonymous

Reply from Good Hope Hospital

Sorry for the late reply to your feedback it has only recently been received.
Thank you for taking the time to post your comments regarding your experience at Good Hope Hospital.
All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement and areas of excellence. Your comments have been forwarded to the lead Manager for ward 16 hospital to highlight the concerns you have raised and also the praise for the staff at Good Hope Hospital.
Once again thank you for taking the time to post your feedback, it is most appreciated.

Kind Regards
Patient Services Team


Provider responded

Horrendous

March 7, 2022
I got to my appointment early when I got there they couldn't find my details so was refused to be seen i waited 18 months to be seen considering i was miss diagnosed for over a year
Anonymous

Reply from Good Hope Hospital

Please accept our apology for taking so long to respond to your posting which was recently received.

I am saddened to read your feedback, if you would like to discuss this further please do not hesitate to contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk I do hope this is acceptable and thank you for providing your comments.

Patient Experience Team


Provider responded

Leave your Feedback


Good Hope Hospital

Contact

0121 424 2000

Rectory Road
Sutton Coldfield
West Midlands
B75 7RR

Location

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