Heartlands Hospital

Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. It is lovely to receive such positive feedback from our patients, staff love to hear that they have helped to make your patient experience a positive one.

Kind regards, Patient Experience Team

Please accept our sincere condolences on the sad loss of your father. We are grateful that you have made the time to give this feedback, at what must be a very difficult time. We are really sorry to hear that your father did not receive better patient experience and in particular the poor patient care that he received.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any concerns and issues you have. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Kind regards, Patient Experience Team

We are sorry to hear of the difficulties you were facing regarding a lengthy wait to be seen. If you have any concerns regarding your treatment and care and would like to discuss them, then please contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk

Kind regards, Patient Experience Team

Thank you for taking the time to post your comments regarding your patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes, Mona Campbell, Patient Services Team

We are sorry to hear you have not had a positive patient experience please contact our Patient Experience Team if you require our assistance or wish to raise a concern about your sons treatment and care, the team can be contacted on 0121 424 0808 or via email pals@uhb.nhs.uk

Kind regards, Mona Campbell, Patient Experience Team

Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Mona Campbell, Patient Experience Team

Thank you for taking the time to post your comments regarding Heartlands Hospital. I am extremely sorry that your experience was not satisfactory due to poor communication. However, it is not uncommon for surgical procedures to be cancelled on the day due to a unforeseen medical emergency.

If you would be willing to provide further details of the particular ward or department, we can then advise the appropriate management team of your experience so they can make any necessary improvements. You can contact a member of the Patient Relations Team on 0121 424 0808 or you can email your concerns to pals@uhb.nhs.uk who can then take the necessary action.

Kind regards
Patient Services Team

Thank you for taking the time to post your comments regarding your patient experience at Heartlands Hospital. Although our staff are working under a great deal of pressure they do strive to deliver a good service. It is always lovely to receive positive feedback about our staff from our patients.

Kind regards
Patient Experience Team

Please accept our sincere condolences on the sad loss of your father. We are grateful that you have made the time to give this feedback, at what must be a very difficult time. We are pleased to hear about the pleasant and caring treatment your father received; particularly the attention showed and the way you felt reassured by staff which has helped to make his end of life more bearable. Your kind words have been forwarded to the senior staff responsible for the department so they can share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Kind regards, Patient Experience Team

Thank you for taking the time to post your comments regarding your recent patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes
Patient Experience Team