Heartlands Hospital
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Based on 1369 reviews
Reviews (1369)
Ended up in ITU
Ward 1 BHH AMU3
May 19, 2023
My brother was admitted to a ward with complete bed rest due to fracture of spine. Had catheter fitted as unable to get up to use toilet unbeknown to us as we are not medically trained my brothers catheter had blocked and backed back up into his kidneys so urine morphine etc went back into his kidneys causing him to fight for his life ended up on dialysis, had aspirated vomit into lungs, causing pneumonia. Also blood from his oesophageal. Ended up on ITU where he has spent nearly three weeks fighting for his life due to negligence of the ward failing to check catheter even though we made ward aware he had stinging sensation down below also that there was not much urine in urine bag and it was particularly dark. The day my relative was admitted onto Itu another relative had visited that day and made ward sister aware there was something quite not right he was fobbed off. Turns out my relative was critically ill and we were told by ITU doctor they were very concerned as relative was seriously ill, they could not tell us if he would make it. Thankfully due to the skill of ITU and their care my relative has survived. But is definitely not the same person who was admitted into hospital. Only time will tell how his recovery will be as he is so confused right now, sometimes he makes sense others he had no clue where he is, how he got there etc even seeing cockroaches on the ceiling ( obviously he hasn’t) but this is the extent of how he now is as a person. Simple check of catheter and precise monitoring of urine output would of and should of prevented this ordeal for my relative and us as a family.
Could have been done quicker
May 17, 2023
Originally seen here for my perforated ear drum but was then referred to Solihull for operation. Could have been done quicker.
Good communication, quick referral
May 12, 2023
GP called mom in for blood tests but also saw her for the skin on her head. They referred her onto the hospital quite quickly and she went for some pictures a week on from being referred on the urgent referral pathway. She had her second appointment 3 weeks ago and another one for May but its stressing her out not knowing. They have been really good letting her know what is happening,
They are good and helpful
May 12, 2023
I have used them many times, they are good and helpful. Good and clean surrounding with plenty of sanitizer around.
Quick referral
May 5, 2023
I was referred by my GP surgery to the hospital and it was a quick referral, I can't fault them. I also stayed in the hospital for 3 days.
Easy to find, good service
May 3, 2023
Had a breathing test and biopsy. We went to the new part, the day unit I think and it was only a day case. But it was easy to find. It was a good service.
Acted quickly and made a referral
May 3, 2023
I had a biopsy on a nodule found in my lung. They referred me and made an appointment to go back to Good Hope and have arranged for me to have surgery to have it removed. They acted very quickly and have kept me informed the whole way through. Just want it to be sorted now.
Wonderful hospital - quick results
April 24, 2023
Wonderful hospital. Had an appointment for an x-ray. I walked in had the x-ray and it was all done within 45 minutes. I was given the results from the x-ray the same day. They gave me a brief summary then said they would send the results to the GP.
Would rather have care under one roof
April 24, 2023
It's good, I had my initial maternal care here and had a few scans and check ups. But I've since changed to the come to the Women's hospital as the scans were between heartlands and Solihull, So I would rather have everything under one roof.
Okay at best
Gynaecology
April 22, 2023
Slightly over 12 months ago I was referred to the Gynae unit due to a suspected miscarriage which turned out to be an ectopic pregnancy. I was treated shortly after my bloods being monitored with methotrexate which was all fine. They told me about warning symptoms for if it ruptured, and what to do in that scenario. A week later, I woke up in horrific pain. I couldn’t walk, I couldn’t sit down normally due to the pain and felt very sick. I rang the gynae ward who told me to ring 999 and arrange for an ambulance. I rang 999 who told me it might not be what I thought, and might instead be constipation. After much discussion, at 2pm the ambulance turned up. It took me to Heartlands again, and tried to admit me to the an and E majors ward. The ward manager (I’m guessing) came out and said that I wasn’t a majors and would need to go to the minors unit. At this point, my skin was visibly clammy, I couldn’t get off a stretcher, and the ambulance driver put me in a wheelchair and took me to minors. After a short while, a nurse came out, looked at me, felt my wrist and said I was clammy and definitely not a minors case and to go back to majors. Majors said they would send a doctor out to the ambulance to assess me. A doctor came out and said they couldn’t take me, but to call the gynae ward and see if they have room. The ambulance driver called the gynae ward who agreed to have me, on the condition that someone could fit an IV into my hand before I got there! Before I got to the ward it was almost 9pm! I could no longer get off the stretcher and was in horrific pain. When I got to the ward, I was placed in the waiting room with other patients in a horrific state, going through a very traumatic and scary situation. I then had to have surgery. After I woke up from surgery, I had a catheter in place which was fine, however a few hours after waking up I rang the bell on 3 different occasions to be told by the nurse it does just hurt sometimes. On the third occasion a different nurse came and agreed to take a look to find that the tube had twisted and therefore was not allowing it to function. In addition, I had to have bloods before going home and a very rude doctor came to take them. She was snappy and cruel and said she couldn’t find my vein. She attempted to do it with the same needle multiple times which can cause huge issues, and considering how upsetting and traumatic my situation was, her attitude was horrendous. There was almost no after care at all once I was discharged, I was left confused, upset and not knowing if my healing process was normal as no information had been given to me. The only reason I have given 3 stars is because there were some amazing and very lovely staff who did make the situation somewhat bearable
