Heartlands Hospital
Feedback Rating
Based on 1240 reviews
Reviews (1240)
Feel like no one's interested
March 6, 2022
I've waited 5 years for 2 lumps to be removed from my stomach being Diabetic I think they hope I'll just fade away
9 hours waiting!
March 6, 2022
I was told my symptoms were serious after an initial ECG (I was admitted for any heart problems) I at to wait 9 dammed hours to be told I need an MRI so they wanted me to stop in.
Refused entry
Ward 1 BHH AMU3
February 28, 2022
Traveled twice from Worcester to visit my mother who is serious sick and refused twice because of covid from the same nurse
Great care for day surgery
January 10, 2022
Had surgery for fractured elbow. Arrived in the morning and was at home by early evening to recover from operation that felt very safe and efficient.
Tried for a whole day to get through
Accident and emergency services
December 20, 2021
Tried for a whole day to get through to admissions trying to find out what was happening to my 86 yr old uncle.
Terribly painful experience
Maternity
December 12, 2021
I’m 38weeks pregnant and after visiting delivery suite & being told I was in early labour (and I’m a great deal of pain) I was left in a waiting room on a plastic chair for 3.5 hours and told I had to wait for a doctor.
This is not the first time this has happened, I have never attended the maternity dept and been home in less than 3/4 hours. You have to wait in the most uncomfortable conditions every single time you have an appointment. Appalling
This is not the first time this has happened, I have never attended the maternity dept and been home in less than 3/4 hours. You have to wait in the most uncomfortable conditions every single time you have an appointment. Appalling
Various comments
unknown
November 22, 2021
I was a patient in Heartlands on a number of occasions for different reasons, my comments cover all of these.
I attended Ward 19 Day Unit as a chemotherapy patient on many occasions over a lengthy period. I was impressed by the performance of all the staff, they were highly professional and helpful. It’s a pity that the conditions in which they were working did not live up to the standard of the staff.
I also attended Heartland for surgery after which I was in Ward 12 for recovery. During the pre-op assessment I made the point that I suffered from coeliac disease and therefore needed a gluten-free diet. On the ward I found that the message had not been passed on and that the staff did not seem to understand the requirement, one nurse seemed to think that a gluten-free diet meant that I couldn’t eat eggs or cheese! Getting appropriate food on ward became difficult - to get breakfast they had to send out for a gluten-free loaf in order to make me some toast. The last thing I expected in hospital was that the needs of a coeliac disease sufferer were not understood and that there was no apparent provision to cater for this condition. Other than this I found the standard of care to be very good indeed.
A more general comment covering just about all departments concerns a lack of information. On several occasions I was moved between units after having some treatment, often I was simply left having been delivered not knowing what was to happen next or for how long I was to be there. Sometimes I started to wonder if I had been forgotten when nothing happened for a lengthy period. It would ease matters if, prior to being left, a few words about the next stage and how long you were likely to be waiting were provided. A similar comment can be made about attending for some appointments. On one occasion I had an appointment in the MIDRU which was delayed by about 90 minutes. I do understand that there can be emergencies causing this sort of situation so have no complaints about the delay itself. Waiting to hear the results of tests and what the implications of these might be, though, is quite stressful. After such a lengthy time you start to wonder if something has gone wrong, such as your details had been entered incorrectly so no one knew that you were there or that you had failed to hear your name being called out. Being kept informed about the situation would significantly ease the stress level. In all of these cases it only needs a few words to make all the difference.
I attended Ward 19 Day Unit as a chemotherapy patient on many occasions over a lengthy period. I was impressed by the performance of all the staff, they were highly professional and helpful. It’s a pity that the conditions in which they were working did not live up to the standard of the staff.
I also attended Heartland for surgery after which I was in Ward 12 for recovery. During the pre-op assessment I made the point that I suffered from coeliac disease and therefore needed a gluten-free diet. On the ward I found that the message had not been passed on and that the staff did not seem to understand the requirement, one nurse seemed to think that a gluten-free diet meant that I couldn’t eat eggs or cheese! Getting appropriate food on ward became difficult - to get breakfast they had to send out for a gluten-free loaf in order to make me some toast. The last thing I expected in hospital was that the needs of a coeliac disease sufferer were not understood and that there was no apparent provision to cater for this condition. Other than this I found the standard of care to be very good indeed.
A more general comment covering just about all departments concerns a lack of information. On several occasions I was moved between units after having some treatment, often I was simply left having been delivered not knowing what was to happen next or for how long I was to be there. Sometimes I started to wonder if I had been forgotten when nothing happened for a lengthy period. It would ease matters if, prior to being left, a few words about the next stage and how long you were likely to be waiting were provided. A similar comment can be made about attending for some appointments. On one occasion I had an appointment in the MIDRU which was delayed by about 90 minutes. I do understand that there can be emergencies causing this sort of situation so have no complaints about the delay itself. Waiting to hear the results of tests and what the implications of these might be, though, is quite stressful. After such a lengthy time you start to wonder if something has gone wrong, such as your details had been entered incorrectly so no one knew that you were there or that you had failed to hear your name being called out. Being kept informed about the situation would significantly ease the stress level. In all of these cases it only needs a few words to make all the difference.
Continuous communication issues
October 21, 2021
Continuous communication issues: did not receive initial consultation letter. Then missed scan appt for same reason, did not receive blood test results. Eventually had scan but no results despite repeated calls. Only received contact and scan result after making a complaint and cc-ing my MP
Terrible
October 4, 2021
Terrible experience with a nurse in the outpatient fracture unit.
absolutely a clown of service
ward 2 at Birmingham heartlands
September 20, 2021
where do we start..... appalling behaviour of staff nurse in wards.
