Heartlands Hospital
Feedback Rating
Based on 1240 reviews
Reviews (1240)
Some challenges
Endoscopy
April 14, 2021
Returned phone call quickly after leaving message. Some challenges with time keeping at appointments
Always good
April 14, 2021
This eye clinic is always good and keep a regular check on my eyes
Previously there was full waiting rooms with fit and healthy people
April 14, 2021
Previously there was full waiting rooms with fit and healthy people now with adverts and 111 systems people are waiting and seeing gp, treating themself, visiting a pharmacy ect onlynrhose who jeed to are going to a and e and the wait time is straight in basically
Good
April 14, 2021
Good
Amazing experience
April 8, 2021
Amazing experience during pregnancy with all 3 children.
Great diabetes service
April 8, 2021
Really great diabetes service. The DSN has been wonderful over lockdown
Absolutely horrendous
March 18, 2021
Went to get a diagnosis for chronic pain in lower leg. Three times they tried to take three vials of blood and messed up all three sets because they either did not fill the vials or used the wrong vials. 7:50 hour later and still non the wiser. The consultant didn’t seem to know much about my situation either.
non existent communication for relatives
Ward 29 covid
March 5, 2021
The nurses were very helpful, they have a tough job working in such difficult times. The issue is the lack of communication. I had already submitted a complaint. My father was admitted in December. They simply have no mechanism in place to keep relatives updated on the progress, or lack thereof, of loved ones. It truly is shocking that we are so long into the pandemic yet they have not put in place adequate communication structures to compensate for no visiting restrictions. The meeting with the Ward Manager did not fill me with confidence- the Ward Manager was not even given a copy of my complaint, she called me asking me about my concerns, i asked if she had read my complaint, she then said she will call me back but never did. That was a sign of how bad things are and how little appetite there is to rectify and even learn from the dreadful experiences of service users. where does one start to even raise it with someone who actually cares?
Miss diagnosis
unknown
March 3, 2021
I was admitted to the hospital on a Friday and over the weekend with tests and scans it wss convluded I had acute pancreatus. the doctor on that ward came to see me and with no privacy whatsoever stated I had chirrosis of the liver and his advice was to a recovering alcoholic was to buy "more expensive" alcohol and this would not have occured and when I questioned that I was told I was unstable.
After 3 visits from the surgical team all of which was happy for me to be discharged with support in place, the doctor advised me that the surgical team had washed there hands of me and his opinion was for me to stay another 2 nights.
On speaking to the nurse on shift a few days later, I was advised the doctor did not want a new patient in over the weekend but if we waited till he finished his shift I would be discharged by the doctor next on duty.
I feel the way I was diagnosed in front of patients with no privacy and to drink more expensive alcohol was very poor and shall be seeking legal advice on this sort of practice as to say that to a vulnerable person with an addiction during the trying times of covid is unacceptable.
After 3 visits from the surgical team all of which was happy for me to be discharged with support in place, the doctor advised me that the surgical team had washed there hands of me and his opinion was for me to stay another 2 nights.
On speaking to the nurse on shift a few days later, I was advised the doctor did not want a new patient in over the weekend but if we waited till he finished his shift I would be discharged by the doctor next on duty.
I feel the way I was diagnosed in front of patients with no privacy and to drink more expensive alcohol was very poor and shall be seeking legal advice on this sort of practice as to say that to a vulnerable person with an addiction during the trying times of covid is unacceptable.
DNR regime in place without consent
February 5, 2021
Appalled they put a DNR regime in place for my mother when she did not consent & now I’m finding it “difficult” to get anyone to confirm revocation.
