Heartlands Hospital
Feedback Rating
Based on 1240 reviews
Reviews (1240)
Staff were lovely
February 10, 2020
It was to see CF team but didn't know where we were going and had to ask a member of staff. Which was really really helpful and walked us all the way to the area of the appointment. Staff was lovely, spoke to my daughter and was always smiley.
lack of care
January 26, 2020
total lack of care mother screaming in pain no one did help her appalling
Poor service with no aftercare
November 4, 2019
They have made me iller than before. Poor service with no aftercare. They need to improve.
Called back due to a mistake
Accident and emergency services
January 11, 2019
I'm a street cleaner and had an accident a few days ago picking up needles for the council and one of the needles slipped and hit my finger, making it bleed. I came to A&E and they saw me straight away, giving me a tetanus injection and blood test.
I received a call yesterday saying they had been the wrong label on the blood test and could I come in this morning at 9:30 am. Now it's 10:15 am and I'm still waiting to be seen. My GP wants to know the blood test results. They told me that although I had a call saying 9:30 am, they don't operate like that and I just have to wait to be seen. I'll give it a bit longer, but I have work to get to.
Since the accident I don't know what's been going on in my system - it's been nearly a week. My GP is desperate for the blood tests results to treat me properly and give me immunisations I need.
I received a call yesterday saying they had been the wrong label on the blood test and could I come in this morning at 9:30 am. Now it's 10:15 am and I'm still waiting to be seen. My GP wants to know the blood test results. They told me that although I had a call saying 9:30 am, they don't operate like that and I just have to wait to be seen. I'll give it a bit longer, but I have work to get to.
Since the accident I don't know what's been going on in my system - it's been nearly a week. My GP is desperate for the blood tests results to treat me properly and give me immunisations I need.
My main concern is parking problems
January 11, 2019
Hospital is large but this isn't reflected in the car parking, even the overflow parking isn't enough.
Reception area is dated and doesn't have enough spacious seating.
Staff seem friendly and are always helpful
My main concern is the parking. It creates anxiety and unnecessary stress prior to appointments, causing patients to rush and worry- sometimes even running late for appointments.
In comparison to other hospitals, more investment is needed.
Reception area is dated and doesn't have enough spacious seating.
Staff seem friendly and are always helpful
My main concern is the parking. It creates anxiety and unnecessary stress prior to appointments, causing patients to rush and worry- sometimes even running late for appointments.
In comparison to other hospitals, more investment is needed.
Having to wait so long spoils it
Outpatients
January 11, 2019
I've come here many times and everytime I have waited more than an hour to be seen. Sometimes it's been two hours, which has spoiled the overall experience. Waiting rooms are overcrowded and lack basic things such as drinking water. It's not very clean.
Overall OK
Outpatients
January 11, 2019
Overall my experience so far based on five visits is ok. All the facilities including parking & cleanliness are ok. Most of the time I have waiting over an hour to be seen. The waiting area is quite congested with so many people.
Everyone working as a team
Outpatients
January 11, 2019
Very good service, if treatment wasn't available I wouldn't be able to get help and support.
Everyone working as a team provides the best service.
Everyone working as a team provides the best service.
Staff are good but facilities poor
Outpatients
January 11, 2019
I'm highly satisfied with the doctors and nurses, but the hospital facilities are basic and not good.
Above all very quick service
Accident and emergency services
January 11, 2019
I was received in a very quick and nice manner. In under an hour everything done and I was ready to go home. Nice staff and waiting room was fine. Above all very quick service.
