Heartlands Hospital
Feedback Rating
Based on 1240 reviews
Reviews (1240)
Staff good and helpful
Ear Nose and Throat
January 11, 2019
It's a good hospital, properly signposted and clean & tidy. Staff good and helpful
Waiting times are good
Ear Nose and Throat
January 11, 2019
They should have something like at the Drs surgery where your name comes up and you can see. If they shout my name, I am not able to hear.
Refreshments are not available for free, although they have some water.
The waiting times are good, but it depends on the time of day. When you come at 10am it's manic in here.
They now have appointments on Saturdays which is good.
Refreshments are not available for free, although they have some water.
The waiting times are good, but it depends on the time of day. When you come at 10am it's manic in here.
They now have appointments on Saturdays which is good.
Seen promptly
Urology
January 11, 2019
I have had no issues with waiting times. I'm seen promptly when I arrive. There are always enough seats for patients. Although there could be a water fountain nearby. The only one I can see is near where you give blood. You don't want to move too far away as you could miss your appointment.
could have helped if they sent a map
January 11, 2019
The signposting outside is abysmal - it could have helped if they sent a map. They do that at other hospitals. They told me there were no appointments at the other hospital - we live much closer to there. This took us an hour to get here. Parking was really bad - as it is at all hospitals. It took ages to find parking.
There are plenty of seats.
I struggle with my hearing and cannot hear when they call. You could have a number like when you go for bloods. They could give you a ticket when you check in.
There is plenty of access to water, toilets and vending machine.
There are plenty of seats.
I struggle with my hearing and cannot hear when they call. You could have a number like when you go for bloods. They could give you a ticket when you check in.
There is plenty of access to water, toilets and vending machine.
The staff is great
Urology
January 10, 2019
I cannot fault Good Hope, and Heartlands.
I have Fibromyalgia, diagnosed 20 years ago and have had pain and problems in balance. The Drs have helped me to get reablement.
I don’t mind waiting today I have come early and most of the time, get in early.
The staff is great and they are overstretched and they do their best.
We should all just stop complaining
It is sometimes a problem to hear when they call out names. I am losing my hearing and when they call them are either facing away not speaking loud enough. When they are calling out, I cannot make out whose name they are calling. At least fifteen minutes after my scheduled time I will go to reception to ask if I have been called.
I have Fibromyalgia, diagnosed 20 years ago and have had pain and problems in balance. The Drs have helped me to get reablement.
I don’t mind waiting today I have come early and most of the time, get in early.
The staff is great and they are overstretched and they do their best.
We should all just stop complaining
It is sometimes a problem to hear when they call out names. I am losing my hearing and when they call them are either facing away not speaking loud enough. When they are calling out, I cannot make out whose name they are calling. At least fifteen minutes after my scheduled time I will go to reception to ask if I have been called.
Can't tell when they are calling
Rheumatology
January 10, 2019
I did not tell the receptionist I had a hearing problem and she realised that I could not hear her. The receptionist knows am here if I had something that I can see, like in the GP surgery, that would be helpful.
The physical infrastructure is okay.
They have just called someone and if I was not looking at her I would not know that she is calling out.
Here it tends to be impersonal compared to Solihull. It could be becomes they have high numbers of patients.
They must be a water fountain somewhere but it is not signposted so you would have to ask.
The physical infrastructure is okay.
They have just called someone and if I was not looking at her I would not know that she is calling out.
Here it tends to be impersonal compared to Solihull. It could be becomes they have high numbers of patients.
They must be a water fountain somewhere but it is not signposted so you would have to ask.
Staff have also been very good
January 10, 2019
I have only been five minutes and I have already been seen by a nurses. My appointment is not for another five minutes. Staff have also been very good especially my Dr. I am not sure about access to refreshment as I have not enquired.
Not give information on how long wait will be
Accident and emergency services
January 10, 2019
I have been suffering for the past few months and there is still no diagnosis. I was referred by my GP and they keep saying blood is clear. I am a single mother and have no help at home and I am in pain. I have pain on my side, my fingertips are numb, a same for my legs, my son is only young and worry but am not being helped. I just want to know what the problem is. It is disappointing where you seat here for 8hr and there is no conclusion. Two weeks ago I came here at night and was in massive pain. I could not even sit down and I waited 4hr, not even given pain killers. Not give information on how long wait will be, you just wait for your turn. It is worth waiting if you get a diagnosis but frustrating if you get nothing. You can sit here for hours.
Don't want to wait a long time
Accident and emergency services
January 10, 2019
I have had a fall and they have carried out an xray and found I have a fracture.
I have just waited in the xray room and don’t want to wait here as well, in this waiting room.
I want to go home. I have put up with this pain, I can do it until I die. The seats could be better. I am worried that my carer’s have somewhere to go and I am inconveniencing them, I don’t have faith that they will see me in good time. I feel really agitated. There is no coffee drinks machine unless you go to the new built part or the hospital. Signposting is not bad and they do let us know how long we have to wait.
I have just waited in the xray room and don’t want to wait here as well, in this waiting room.
I want to go home. I have put up with this pain, I can do it until I die. The seats could be better. I am worried that my carer’s have somewhere to go and I am inconveniencing them, I don’t have faith that they will see me in good time. I feel really agitated. There is no coffee drinks machine unless you go to the new built part or the hospital. Signposting is not bad and they do let us know how long we have to wait.
Good facilities
Ear Nose and Throat
January 10, 2019
Good facilities for children, but difficult to hear when calling their name as there is no public announcement and the children’s section is away from the clinic.
Friendly staff
clean facilities
Friendly staff
clean facilities
