Heartlands Hospital
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Based on 1240 reviews
Reviews (1240)
Staff unprofessional and rude
Ward 1 BHH AMU3
September 4, 2021
I was a patient in bay 3. Whilst my stay on ward 1 BHH what witnessed was absolutely disgusting. The one night there was a poorly patient who i assume was end of life as this patient passed away on the morning. The nurse looking after this bay was very rude and very unprofessional as she was not caring at all had a horrible attitude towards her parients in bay 3. This nurse refused to help this lady opposite me as she needed the toilet so the two healthcare’s came and helped her on the commode. Throughout the night this nurse was not bothered about her patients i myself asked her for some pain relief and got a very rude answer back saying you just had it why you keep asking when you know you not due any. So anyways i made notes of this nurse that night. The poorly lady opposite me needed help but this nurse was nowhere to be seen the healthcares did her observations and then called this nurse to tell her that this patient is unwell and this nurses response was that, “what do you want me to do she is dying, drs can’t do anything nor can i”, the nurse left and went sat down. So the healthcares called another nurse who was more passionate about the care she was giving. The healthcares were amazing so was this other nurse they stayed witb her throughout the night despite being short staffed they did an amazing job.
On another occasion this was early hours of the morning the two healthcares come into bay 3 they went into the first bed to change this patient. They drew the curtains and went into do there job they were good at patient care few minutes later this nurse come and started shouting at them in a very high toned voiced she said to them why are you doing the patients care first you guys should be doing the observations and bms so you guys doing this is leaving us nurses behind with our jobs as now we have to do this she very rude to them girls.
I have heard them talking about other patients rudely infront of other patients. Where is the confidentiality?
There a few staff nurses that are very rude and very unprofessional at work. They do not how to be professional infront of patients. Few staff nurses i have seen using hospital linen to sleep on breaks and eat infront of patients. This has to stop as i would not want my loved ones to be cared for in such a environment. They supposed to be professionals but they do not have no care or passionate within them. Something has got to be done about this ASAP
On another occasion this was early hours of the morning the two healthcares come into bay 3 they went into the first bed to change this patient. They drew the curtains and went into do there job they were good at patient care few minutes later this nurse come and started shouting at them in a very high toned voiced she said to them why are you doing the patients care first you guys should be doing the observations and bms so you guys doing this is leaving us nurses behind with our jobs as now we have to do this she very rude to them girls.
I have heard them talking about other patients rudely infront of other patients. Where is the confidentiality?
There a few staff nurses that are very rude and very unprofessional at work. They do not how to be professional infront of patients. Few staff nurses i have seen using hospital linen to sleep on breaks and eat infront of patients. This has to stop as i would not want my loved ones to be cared for in such a environment. They supposed to be professionals but they do not have no care or passionate within them. Something has got to be done about this ASAP
Lack of patient involvement
September 1, 2021
Lack of patient involvement and poor communication.
I was seen quickly
September 1, 2021
Last week went to A&E. I was seen quickly and full support was provided.
Great
September 1, 2021
Recently visited the out-patients clinic, they were great.
Very professional
August 6, 2021
Very professional even though they were extremely busy. Made sure I was sent home with all tests clear.
Maternity care
Maternity
July 14, 2021
Horrendous and traumatic
Poor
July 14, 2021
I had a telephone appointment last year and the consultant that phoned me didn’t put on my records what I said, the letter sent to myself and myself was not in line with what I told the consultant over the phone
Stressful and upsetting trip
Accident and emergency services
July 6, 2021
I followed my mother to a&e when an ambulance took her. They advised me that they would ask if I could go in with her as she was confused and anxious following a fall and having spent most of the year isolating and avoiding people. I looked at the guidance and it did say if someone needed a carer they could stay with them. She has mental health issues as well as mobility on top of the anxiety over needing to go to a hospital after shielding for so long. The ambulance driver asked the nurse and she said no despite knowing why I wanted to go in with her. I understand the policy around keeping people to a minimum but in cases where someone is very anxious and has a carer this should be factored in. The nurse was rude to my mum. when she asked and I phoned her and my mum had it on loudspeaker as she is hard of hearing and the nurse heard me saying I'd come back and ask in a bit (the ambulance driver advised me to do this) and she was rude to me on the phone too. It was a stressful and upsetting trip with my frail elderly mother.
Very Good
July 6, 2021
Very good , quick and professional.
Total disrespect
June 17, 2021
I was emergency admitted via ambulance on 7th February 2021..I discharged myself after 17 hours. I have self isolated since march 2020 as I'm vulnerable. I had to ask DRS and nurses to sanatise hands and wear masks before examinations. A&E after having a catheter fitted I was left in urine soaked sheets for 4 hours. The nurse on admission was more interested in going on break ( witnessed by ambulance crew). A&E was dirty. Total disrespect throughout the wards I was on for Covid and for covid been able to spread.
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