Reviews (1369)

Consultant is helpful at oncology

June 25, 2024
Excellent care at oncology. The consultant is very helpful and supportive.
My radiotherapy and chemotherapy was at the cancer centre and the care was excellent.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are really pleased to hear how helpful your oncology consultant has been and that the care you received during your radiotherapy and chemotherapy was excellent.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Medication sorted in 20 minutes.

Pharmacy
June 25, 2024
The pharmacy sorted my medication within 20 minutes.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are delighted to hear about the excellent service you from the pharnacy team and they sorted your medication so quickly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Helpful and kind staff

Gynaecology
June 25, 2024
I was referred to gynaecology. Very helpful and kind staff. They prescribed me medication.
A very good hospital with excellent facilities and good staff.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are really pleased to hear helpful and kind the staff were in the gynaecology department and that you're happy with the facilities at the hospital.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent and quick support received.

Accident and emergency services
June 25, 2024
Excellent and quick support received. I am here for Eid and staying with family.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are really pleased to hear about the excellent support you received in the Emergency Department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent service

Pharmacy
June 25, 2024
My wife received excellent services from the pharmacy on discharge.
Anonymous

Reply from Heartlands Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are delighted to hear about the excellent service your wife received from the discharge pharmacy.

If you would like to provide any more information or further feedback about you and your wife's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Very kind and helpful on renal

Renal and kidney care and dialysis
June 25, 2024
My wife was on renal ward for a week and she received excellent care and treatment. The staff were very kind and helpful.
Anonymous

Reply from Heartlands Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are delighted to hear about the excellent care your wife received on the renal ward and that staff were so kind and helpful.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

A long wait at the pharmacy

Pharmacy
June 25, 2024
The outpatients pharmacy is very busy. I have been waiting for 30 minutes and they are running late.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are sorry to hear that there were some delays having your prescription processed in the outpatient pharmacy.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Explained everything very well

Outpatients
June 25, 2024
My appointment at surgery assessment went very well. They explained everything.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that your surgery assessment appointment went so well and everything was explained to you.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Kind and helpful staff.

Renal and kidney care and dialysis
June 25, 2024
I attend the renal clinic. I am always seen on time and doctors and nurses are very kind and helpful. 5 stars for excellent service delivery.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are pleased to hear that you're so happy with the care you've received in the renal clinic - in partciular that you're seen on time and that the nurses are so kind and helpful.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Very quick, very helpful.

Pharmacy
June 25, 2024
Staff at the outpatients pharmacy are very helpful and always process my requests very quickly.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that you're so happy with the service provided by the outpatient pharmacy and that they process your requests so quickly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

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Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

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