Heartlands Hospital

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Based on 1236 reviews
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Reviews (1236)

Unhelpful and rude

Accident and emergency services
June 17, 2024
Reception staff and nurses are very rude and unhelpful.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you found the reception staff and nurses in the Emergency Department to be rude and unhelpful.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Long waits, rude staff and dirty toilets.

Accident and emergency services
June 17, 2024
Long waits, rude staff and dirty toilets in A&E.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you experienced long waits, rude staff and dirty toilets when you came to the Emergency Department here.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Overcrowded and dirty waiting area

Accident and emergency services
June 17, 2024
Waited for 5 hours in a very overcrowded and dirty waiting area. Staff are rude and unhelpful.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a negative experience in our Emergency Department - specifically the long wait, overcrowded and dirty environment and rude and unhelpful staff.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Seen quickly at A&E.

Accident and emergency services
June 17, 2024
I went in with a broken finger and I was seen quickly within an hour. Excellent treatment provided.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are delighted to hear that you are so happy with the care you received in the Emergency Department after presenting with a broken finger - in particular the speed that you were seen and the excellent treatment provided.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

A wonderful consultant

June 17, 2024
I was seen by a wonderful consultant but due to a very long waiting list for shoulder surgery I was shifted to Good Hope for immediate surgery.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are pleased to hear that you were seen by a wonderful consultant and that you were able to be referred on to Good Hope Hospital for immediate surgery.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

A&E visit for 7 hours due to loss of sensation

Accident and emergency services
June 14, 2024
I went to the A&E at around 3pm ish after my GP telling me to go due to back pain and losing sensation and it moving further down my leg. I was there for 40 minutes had my obs taken and told me I could have painkillers and they would get someone to give me them. 5 hours later still no meds, eventually after my mum telling them I hadn't had any, a lovely nurse checked me out and was shocked I had been there 5 hours and not been seen. 45 minutes I was eventually given pain meds. After the 7 hour mark, I asked the receptionist how long would it take to be seen as I've been here for 7 hours and I understand there's higher priority cases. I was then told I would have another well over 7 hour wait due to not being a high priority and it was "just back pain" and there was 160 patients in front of me. I explained it wasn't just back pain and was told again I wasn't a high priority and I would have to wait to be seen. Now multiple people came in after me and had been seen too and some even discharged to go home. I totally understand there are higher priority people but I hadn't been seen by a doctor or assessed. Just my obs and some pain killers after 5 hours. After being told I would have to wait a further 7 hours I decided to go home and contact an emergency GP. I have now been diagnosed with a prolapsed disk will need physio, injections and potentially surgery due to the numbness I have. I felt ignored, forgotten and just pushed aside because it wasn't important
Megan

Reply from Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a difficult and frustrating experience in the Emergency Department with long delays and poor communication.

If you think it’s helpful we are very keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

They staff were very helpful

Accident and emergency services
June 10, 2024
The cut the back off my earring. They staff were very helpful. I had a good experience.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are pleased to hear that you're happy with the experience you had in the Emergency Department - in particular how helpful the staff were.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

5 star service

Maternity
June 10, 2024
5 star care provided during and after my pregnancy.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are really pleased to hear how happy you are with the care you received from the maternity service during and after your pregnancy.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Speaks highly of respiratory service

Respiratory medicine (lung services)
June 10, 2024
My mom is a regular at the respiratory services. She speaks very highly of the care received.
Anonymous

Reply from Heartlands Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are pleased to hear that your mother has been happy with the care she has been receiving from the respiratory team.

If you would like to provide any more information or further feedback about your mother's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Satisfied with the care provided.

Ear Nose and Throat
June 10, 2024
My son is a regular user of the service. I am very satisfied with the care provided.
Anonymous

Reply from Heartlands Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are pleased to hear that you are happy with the care your son has been receiving from the ENT team.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

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Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

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