Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about the Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had a mixed experience of care when you came into the maternity department - in particular that you had a long wait to be seen and other communication issues.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you for taking the time to provide feedback about the Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you were given incorrect information on your appointment letter and there were issues with poor signage to the endoscopy department when you did arrive on the correct floor.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you have had issues with car parking we are pleased to hear that you're otherwise happy with the care you or friend/relative has been receiving.

If you would like to provide any more information or further feedback about your experience, in particular any more detail about what happened when you parked your car, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Relative

Thank you so much for taking the time to provide feedback about the Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that your happy with the care your mother has been receiving.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Heartlands Hospital Birmingham. Whilst we are sorry that you found it a little difficult to navigate the building we are pleased that you're happy with the care you received and that staff were so kind and lovely.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you for taking the time to provide feedback about the Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you encountered some rude staff.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're so happy with the care you've received - in particular the rsepectful and lovely staff and the relaxed atmosphere they have created.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Heartlands Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you're happy with the experience you've had here.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you for taking the time to provide feedback about the Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you encountered broken and dirty toilets and are keen to know exactly where they were/are so we can resolve any issues.

If you are hapopy to provide this information please make contact with the Patient Advice and Liaison Service (PALS) to provide the details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you're so happy with the care you've received in the maternity department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham