Reviews (30)

Very good and helpful GP.

March 20, 2024
Very good and helpful GP. We can get appointments without any problems. The reception team is wonderful and always tried to help.
Anonymous

Unprofessional & Poor Communication

January 12, 2024
To begin with, unless you call at 8am you will not get an appointment. They frequently have only one doctor working which I consider to be a form of fraud given they are required to make a minimum number of appointments available relative to the number of patients registered.
Today they announce that when you call for an appointment you will be send a link to fill in an online form detailing why you want an appointment. Then, a minimum wage numpty will pass judgement as to your right to see a doctor that day. When I’m unwell the last thing I want to do is to jump through pointless hoops, form filling, answering questions especially when the sole purpose of this is to further reduce demand for appointments for the benefit of a doctors surgery whose only motivation is making a profit.
The administration and management of High Street surgery is woefully inadequate and incompetent to point that it may well kill you. I’ve been given prescription medication intended for other patients, I’ve had vital diabetes medication intended for me withheld without contact, explanation or reason.
For some reason they close on a Thursday afternoon and think that in this day and age that’s acceptable because “that’s what we’ve always done” oh and they don’t answer phones at all on Wednesday afternoons.
Absolute joke of a doctors surgery and has been every since it became part of MMP
Anonymous

I can get appointments without any issues.

November 28, 2023
I got an appointment at the diabetic clinic and they see me every 3 months. I can get general appointments with them as well. I have no issues.
Anonymous

Very good

October 31, 2023
Very good. I will give them 5 stars.
Anonymous

I feel it was a waste of time.

October 24, 2023
Being a gold/platinum patients (cancer and over 80 years of age) means when you call they will see mom within 24 hours, but for myself, it pushes me back. The dementia check over the phone was pretty useless. I did get a text about an hour later to say they had found the power of attorney part at the front, as the doctor wasn't aware of it. He was very condescending and doing it to tick a box and they're not actually interested in your answers. As a carer you don't have all of this extra time to be wasted I think what was the point.
Anonymous

Very good surgery.

October 9, 2023
Very good surgery and the GP tries to listen to me in detail and provide the help I need all of the time.
Anonymous

Difficult to book appointments so moved

September 8, 2023
There were always loads of queues, it was difficult to book appointments and they didn't always have an interpreter. I ended up moving elsewhere as there was an interpreter there.
Anonymous

My GP is always available

September 5, 2023
They are very good and helpful. My GP is always available when I need him.
Anonymous

Weren’t too bad at first

June 1, 2023
Weren’t too bad at first, rang last week with bad ears, throat and chest and was told to go to badger. Could be closest to the number in beginning and still don’t get an appointment. Had to call NHS 111 for daughter a few weeks back.
Anonymous

Not the best

May 18, 2023
Not the best – Last week son was ill I phoned at 8am after 10 attempts I was caller no 26. They saw him as priority patient at 9:30. Getting repeat prescription can take an hour to get through prescription line. They offer prescription service online but not for children. Contemplated moving but they know our history.
Amy Ryan

Leave your Feedback


High Street Surgery (MMP)

Contact

0121 373 0086

26 High Street
Erdington
Birmingham
B23 6RN

Location

Share this rating