High Street Surgery (MMP)
Feedback Rating
Based on 34 reviews
Reviews (34)
Difficult to book appointments so moved
September 8, 2023
There were always loads of queues, it was difficult to book appointments and they didn't always have an interpreter. I ended up moving elsewhere as there was an interpreter there.
My GP is always available
September 5, 2023
They are very good and helpful. My GP is always available when I need him.
Weren’t too bad at first
June 1, 2023
Weren’t too bad at first, rang last week with bad ears, throat and chest and was told to go to badger. Could be closest to the number in beginning and still don’t get an appointment. Had to call NHS 111 for daughter a few weeks back.
Not the best
May 18, 2023
Not the best – Last week son was ill I phoned at 8am after 10 attempts I was caller no 26. They saw him as priority patient at 9:30. Getting repeat prescription can take an hour to get through prescription line. They offer prescription service online but not for children. Contemplated moving but they know our history.
Not great
March 13, 2023
Not great, they don’t see you face to face.
Just awful
March 9, 2023
I would not take my family if they were dying. Just awful. Only time they contact you is for asthma or diabetes check because they get funding. Staff are lovely just something wrong with practice polices.
Have to keep calling to make an appointment
March 3, 2023
Not very good. When you phone them you have to call at 8am, there's no appointments left, then you have to do the same thing the next day. They don't let you pre-book appointments, they always come up with an excuse.
Hard to access
October 25, 2022
Its hard to access them, hard to get an appointment. The phone, you have to call at 8am, so many times I've called I've been on the phone an hour and then no appointments, so have to call the next day. I'm from another country and I don't want to explain to the receptionist. It's hard to be referred. Worried about some moles, I told the doctors and they do not care. I feel like they don't care or take me serious. They do prioritise kids.
I used to be able to use the NHS app to get prescriptions, but they said I can only use it to order 3 times, but then they said I cannot access it.
I used to be able to use the NHS app to get prescriptions, but they said I can only use it to order 3 times, but then they said I cannot access it.
Hard to get a face to face appointment
October 10, 2022
Covid has made it difficult. They don't do face to face appointments but can speak to them over the telephone. I do get support from my support worker in accessing the doctors but it's hard to get access to the face-to-face appointments. I've been asking for a while to see someone face to face and the receptionists don't listen, they're not very understanding.
Rubbish
July 22, 2022
I can't understand why you have to wait weeks and weeks for an appointment. You end up ringing 111 or end up using A&E in the hospital to see someone. The surgery does not let anybody in, The midwives cannot even run their clinics from the surgery. Then they ask you to send pictures of the issue, what if I can't.