High Street Surgery (MMP)

Very good and helpful GP. We can get appointments without any problems. The reception team is wonderful and always tried to help.

To begin with, unless you call at 8am you will not get an appointment. They frequently have only one doctor working which I consider to be a form of fraud given they are required to make a minimum number of appointments available relative to the number of patients registered.
Today they announce that when you call for an appointment you will be send a link to fill in an online form detailing why you want an appointment. Then, a minimum wage numpty will pass judgement as to your right to see a doctor that day. When I’m unwell the last thing I want to do is to jump through pointless hoops, form filling, answering questions especially when the sole purpose of this is to further reduce demand for appointments for the benefit of a doctors surgery whose only motivation is making a profit.
The administration and management of High Street surgery is woefully inadequate and incompetent to point that it may well kill you. I’ve been given prescription medication intended for other patients, I’ve had vital diabetes medication intended for me withheld without contact, explanation or reason.
For some reason they close on a Thursday afternoon and think that in this day and age that’s acceptable because “that’s what we’ve always done” oh and they don’t answer phones at all on Wednesday afternoons.
Absolute joke of a doctors surgery and has been every since it became part of MMP

I got an appointment at the diabetic clinic and they see me every 3 months. I can get general appointments with them as well. I have no issues.

Very good. I will give them 5 stars.

Being a gold/platinum patients (cancer and over 80 years of age) means when you call they will see mom within 24 hours, but for myself, it pushes me back. The dementia check over the phone was pretty useless. I did get a text about an hour later to say they had found the power of attorney part at the front, as the doctor wasn't aware of it. He was very condescending and doing it to tick a box and they're not actually interested in your answers. As a carer you don't have all of this extra time to be wasted I think what was the point.

Very good surgery and the GP tries to listen to me in detail and provide the help I need all of the time.

There were always loads of queues, it was difficult to book appointments and they didn't always have an interpreter. I ended up moving elsewhere as there was an interpreter there.

They are very good and helpful. My GP is always available when I need him.

Weren’t too bad at first, rang last week with bad ears, throat and chest and was told to go to badger. Could be closest to the number in beginning and still don’t get an appointment. Had to call NHS 111 for daughter a few weeks back.

Not the best – Last week son was ill I phoned at 8am after 10 attempts I was caller no 26. They saw him as priority patient at 9:30. Getting repeat prescription can take an hour to get through prescription line. They offer prescription service online but not for children. Contemplated moving but they know our history.