High Street Surgery (MMP)

Reception staff are rude and unhelpful. They don't talk to their patients in a polite tone.

I find it quite easy but sometimes they book appointments when I'm at college. When I ask they will change them though. The staff do listen but they don't always refer when you ask them to.

The GP said my son didn't have any issues even though he had blood when going to the toilet, he went to the Children's and they diagnosed him with a bowel condition.

It's difficult to get an appointment on the phone. Sometimes when I do it's okay. They could be more friendly.

Struggle to get appointments. So I take care of myself as best I can.

So I was put onto sleeping medication but was also taking other medication along with this I had been taking the meds for weeks then received a call to stop taking them as I could have gone into a coma as one of the medications caused the above issues when taken alongside the sleeping meds very unprofessional I'm currently on a load of different medicines now and don't feel entirely safe that they are looking after me and making sure each different tablet doesn't act negatively with each other I'm also mean to have regular medication reviews and I've not had anything for months this place is putting people's lives at risk and nothing is done about it

They are miles ahead of my last surgery. They see us quickly and face to face. Brilliant service and were very happy with them.

Very bad. Can't get an appointment. It was a bad experience here and stressful.

Very good and helpful GP. We can get appointments without any problems. The reception team is wonderful and always tried to help.

To begin with, unless you call at 8am you will not get an appointment. They frequently have only one doctor working which I consider to be a form of fraud given they are required to make a minimum number of appointments available relative to the number of patients registered.
Today they announce that when you call for an appointment you will be send a link to fill in an online form detailing why you want an appointment. Then, a minimum wage numpty will pass judgement as to your right to see a doctor that day. When I’m unwell the last thing I want to do is to jump through pointless hoops, form filling, answering questions especially when the sole purpose of this is to further reduce demand for appointments for the benefit of a doctors surgery whose only motivation is making a profit.
The administration and management of High Street surgery is woefully inadequate and incompetent to point that it may well kill you. I’ve been given prescription medication intended for other patients, I’ve had vital diabetes medication intended for me withheld without contact, explanation or reason.
For some reason they close on a Thursday afternoon and think that in this day and age that’s acceptable because “that’s what we’ve always done” oh and they don’t answer phones at all on Wednesday afternoons.
Absolute joke of a doctors surgery and has been every since it became part of MMP