Hollymoor Medical Centre

I haven't seen my GP in two years. I have stopped taking my antidepressants as I couldn't get seen. My kids have autism and I can't get an appointment for them. All of the appointments are gone at 8:10am.

Takes 40 minutes to get through that’s if your not cut off and have to dial again. Once through to reception majority of the time no appointments left. To be seen for a lump it’s took three days before I could be seen and that was having to travel to a surgery via taxi which cost me £9 each way. I was then referred on the 2 week urgent route to the women’s hospital. Issue at this surgery was it was dark outside and the consultation room blind at the window would not close properly. For a vaginal examination especially this was unacceptable. I was told it was unlikely anybody would be outside. I was not happy. I complained and ended up with a receptionist holding paper over the gaps in the blind. As somebody with complex PTSD I wasn’t happy. This was at college green medical centre.
Since my GP at Hollymoor medical centre retired whom I saw regularly when needed I have not seen the same doctor continuously. This makes it difficult for me as suffer with my mental health. Having to see doctors who do not know me and I do not know them. Not good experiences at all.

I used to see a GP regularly but they retired. You never see the same GP. It is all done over the phone. I feel like they rush to get you finished. It took me the whole week to get through to them. I was on reduced medication for 3 weeks because they didn't have them at the GP pharmacist. They prescribed me something different which they could have done in the first place.

Good GP. The reception team can be rude and ask too many questions.

Always good. Always got good availability of appointments too.

Receptionists are gatekeepers. They don't pass on information. They don't give out appointments and that's just a telephone appointments. Part of the partnership with other GP's and they won't refer me to another GP to get an appointment. It doesn't matter that you have a job, they just don't care.

Long waiting time to book appointment
Difficult to see GP ON DAY REQUIRED

Impossible to get appointments, get trash on phone. I tried to register on their online appointment system and it said the DOB was incorrect, so I haven’t been able to use the service.

They're ok but can't get an appointment when you need one. Call at 8 am, all the lines are busy and you can't get through, then when you do there's no appointments and you have to go to walk in. If you don't call at 8 am - 8.30 am, you won't get one. They ask with the children if it's an emergency and the doctor will call but if not they do not prioritise children.

Can get appointments for the kids, over the phone to start with and if they do want to see them they ask me to go in. Harder to get appointment for myself. No appointments.