Reviews (73)

Rude staff. Poor booking system. Long waiting

May 27, 2016
Find most reception staff very rude and unhelpful, they are inpatient and inconsiderate in the way they take calls & have upset me at times when I'm feeling unwell on a number of occasions. I've found only one or two staff who are an exception to this.
Booking system is very frustrating and waiting times are always long.
GP's have mainly been very good once you finally get to see them.
Anonymous

Reply from Hollymoor Medical Centre

Hi,
Thank you for your comments and feedback.
I am very sorry that you feel this way and can only apologise if you have had a bad experience whilst visiting or communicating with Hollymoor. I am always happy to speak to patients and address any issues that they may have at that time. This is sometimes essential and enables me to deal with the incident immediately. I take your comments on board and will act accordingly If I witness any member of staff being rude or unhelpful to any of our visitors, patients or any outside provider.
Unfortunately I cannot change the demand and capacity issue that we are experiencing with appointments, we currently offer higher than the national average. Demand is currently at its highest, however we do try to accommodate all of our patients.


Provider responded

No good for working people

September 3, 2015
No appointments unless you turn up at 7am and book in advance up to 2.5 weeks!
Anonymous

awful.

April 29, 2015
I usually have a wait of roughly twenty mins- one hour to be seen by a doctor. Today I waited for THREE and a quarter hours! I walked to the surgery especially at 7am to guarantee an appointment and still had to wait for three hours whilst others were seen effectively immediately and it was as though I was forgotton about.
Anonymous

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Hollymoor Medical Centre

Contact

0121 476 9191

Manor Park Grove
Northfield
Birmingham
West Midlands
B31 5ER

Location

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