Reviews (45)

Missed diagnosis

January 31, 2021
For 9 months a diagnosis of terminal cancer was missed
Anonymous

Efficient

January 25, 2021
Appointment needed, call back from doctor when needed and face to face appointment when needed. Efficient and felt very good in this strange covid times.
Joanna dervisoglu

Poor

August 22, 2020
When I turned up at the GP as I had had a stroke on my way out the receptionist said sorry all the GP are in a meeting you have to go to the hospital reported to CQC call themselves caring they want striking off
A. French

Ring at 8 am never get through

March 27, 2020
Used to be fine Dr retired and new houses built the practice is overwhelmed but nothing is done to help them by the so called health authority or the councils before building a vast estate build a new doctors for the people who will live in the houses
Anonymous

GP’s here are rude, arrogant & dismissive

August 8, 2019
Gp’s are rude, arrogant and dismissive. They don’t listen to you or answer your questions. They spend one eye on the clock and dismiss you as an individual that knows your own body because you don’t have a medical degree.
This surgery is not interested in helping or supporting your health they simply want the money they get for you being registered as a patient. Oh and good luck trying to get an appointment in the first place.
Anonymous

Appauling

December 19, 2018
Reception staff are very rude and unhelpful. Have to call from 8am for same day appointment always engaged, when they eventually answer around 8:15 there is no appointments left! I have disc protrusion and struggling with mobility and recently released from hospital I called on Monday morning for prescription for pain rekuef, still wasn't done by Tuesday evening, call Wednesday morning to be told to needs me to gp into surgery for face to face appointment (gp is aware I can't make it to surgery), now I'm waiting all day for home visit and that's if they even turn up!!!! The practice is a disgrace
Nicola

good service but difficult to make appt

November 21, 2018
Good service hard to make an appointment. I feel respected staff are nice offer their services and groups. Its not a single practice GP . Nurses take blood pressure. I like the option/choice. Supported me throughout my knee operation. They refer me easily no waiting very helpful.
Anonymous

hard to get appointments

July 30, 2018
Dr's are fine, no problem their.
That's if you can get to see them.
I am not the only person who thinks the receptionist are extremely rude and unhelpful. They carry on a conversation between themselves about what was on tv last night, etc...
They are rude on the telephone and in person.
This is not what you need when you feel unwell or trying to get an appointment for your children.
Anonymous

Can't get a GP appointment

August 21, 2017
We were told by a consultant to get an appointment with the GP to get results. We have been waiting 3 weeks to get an appointment, and we are still waiting. They couldn't give us an appointment within 3 weeks. Told to call at 10:00am but then you can't get through on the phone and you are waiting.
Anonymous

Never any appointments

April 5, 2017
There are never any appointments and the waiting times are too much. They are very comforting and helpful.
Anonymous

Reply from Hollymoor Medical Centre

Thank you for your feedback.
We offer appointments at different levels. We have appointments available to book in advance, on line access, book on the day, telephone triage and emergency appointments. We are also part of a federation and can sometimes offer an appointment at West Heath Surgery. We do our very best to accommodate everyone but sometimes this is not possible due to demand and capacity. The amount of appointments that we have at the surgery is also higher than the national average. Sometimes it may just be that we cannot offer an appointment that is convenient to the patient rather than not being offered one at all. However we fully understand any frustrations that patients may have when trying to pre book an appointment,


Provider responded

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Hollymoor Medical Centre

Contact

0121 476 9191

Manor Park Grove
Northfield
Birmingham
West Midlands
B31 5ER

Location

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