Hollymoor Medical Centre

I used to see a GP regularly but they retired. You never see the same GP. It is all done over the phone. I feel like they rush to get you finished. It took me the whole week to get through to them. I was on reduced medication for 3 weeks because they didn't have them at the GP pharmacist. They prescribed me something different which they could have done in the first place.

Good GP. The reception team can be rude and ask too many questions.

Always good. Always got good availability of appointments too.

Receptionists are gatekeepers. They don't pass on information. They don't give out appointments and that's just a telephone appointments. Part of the partnership with other GP's and they won't refer me to another GP to get an appointment. It doesn't matter that you have a job, they just don't care.

Long waiting time to book appointment
Difficult to see GP ON DAY REQUIRED

Impossible to get appointments, get trash on phone. I tried to register on their online appointment system and it said the DOB was incorrect, so I haven’t been able to use the service.

They're ok but can't get an appointment when you need one. Call at 8 am, all the lines are busy and you can't get through, then when you do there's no appointments and you have to go to walk in. If you don't call at 8 am - 8.30 am, you won't get one. They ask with the children if it's an emergency and the doctor will call but if not they do not prioritise children.

Can get appointments for the kids, over the phone to start with and if they do want to see them they ask me to go in. Harder to get appointment for myself. No appointments.

The doctors have no control in the surgery. Reception staff run and decide who will get appointment and how complex is the medical issue. It’s a joke.

They are fantastic, I can always get appointment & support.