Hollymoor Medical Centre

Difficult to book an appointment, otherwise good staff.

Very helpful and supportive.

Some of the receptionists are lovely and happy to help, whilst some others are very abrupt. I get that they have to ask what the reason for calling is so they can prioritise but you're trying to phone at 8am when triage begins, lines are busy for upto 15-20 minutes and when you get through they have no appointments left and try to fob you off the phone quickly. The doctors and nurses are fantastic, that's why they are receiving a higher score than I'd like to give.

Almost impossible to contact by phone

Nobody has been seen by a doctor at the practice for over a year because of Covid-19. Yet the hospital A&E departments HAD to open!! I went to have my first jab at West Heath Medical Centre and guess who gave it? My G.P!!

Had an abscess on a tooth during the pandemic. Once I had made the initial phone call I had a call back from the on call dentist who prescribed antibiotics. Although they didn't clear it up a second course did. Each time I called I felt as though they were taking the time to listen to me. I have now seen my dentist face to face as have the rest of my family. Felt very safe with all the procedures put in place. A pity my doctors surgery can't do the same and get back to normality.

Poor service mnths and mnths for appointments.

Not impressed. Receptionist was not helpful when enquiring about covid vaccine..... still no news and I’m late being called for it. No diabetes check up for over a year. GP not understanding when suffering from anxiety..

For 9 months a diagnosis of terminal cancer was missed

Appointment needed, call back from doctor when needed and face to face appointment when needed. Efficient and felt very good in this strange covid times.