Hollymoor Medical Centre

Nobody has been seen by a doctor at the practice for over a year because of Covid-19. Yet the hospital A&E departments HAD to open!! I went to have my first jab at West Heath Medical Centre and guess who gave it? My G.P!!

Had an abscess on a tooth during the pandemic. Once I had made the initial phone call I had a call back from the on call dentist who prescribed antibiotics. Although they didn't clear it up a second course did. Each time I called I felt as though they were taking the time to listen to me. I have now seen my dentist face to face as have the rest of my family. Felt very safe with all the procedures put in place. A pity my doctors surgery can't do the same and get back to normality.

Poor service mnths and mnths for appointments.

Not impressed. Receptionist was not helpful when enquiring about covid vaccine..... still no news and I’m late being called for it. No diabetes check up for over a year. GP not understanding when suffering from anxiety..

For 9 months a diagnosis of terminal cancer was missed

Appointment needed, call back from doctor when needed and face to face appointment when needed. Efficient and felt very good in this strange covid times.

When I turned up at the GP as I had had a stroke on my way out the receptionist said sorry all the GP are in a meeting you have to go to the hospital reported to CQC call themselves caring they want striking off

Used to be fine Dr retired and new houses built the practice is overwhelmed but nothing is done to help them by the so called health authority or the councils before building a vast estate build a new doctors for the people who will live in the houses

Gp’s are rude, arrogant and dismissive. They don’t listen to you or answer your questions. They spend one eye on the clock and dismiss you as an individual that knows your own body because you don’t have a medical degree.
This surgery is not interested in helping or supporting your health they simply want the money they get for you being registered as a patient. Oh and good luck trying to get an appointment in the first place.

Reception staff are very rude and unhelpful. Have to call from 8am for same day appointment always engaged, when they eventually answer around 8:15 there is no appointments left! I have disc protrusion and struggling with mobility and recently released from hospital I called on Monday morning for prescription for pain rekuef, still wasn't done by Tuesday evening, call Wednesday morning to be told to needs me to gp into surgery for face to face appointment (gp is aware I can't make it to surgery), now I'm waiting all day for home visit and that's if they even turn up!!!! The practice is a disgrace