Hollymoor Medical Centre

Impossible to get appointments, get trash on phone. I tried to register on their online appointment system and it said the DOB was incorrect, so I haven’t been able to use the service.

They're ok but can't get an appointment when you need one. Call at 8 am, all the lines are busy and you can't get through, then when you do there's no appointments and you have to go to walk in. If you don't call at 8 am - 8.30 am, you won't get one. They ask with the children if it's an emergency and the doctor will call but if not they do not prioritise children.

Can get appointments for the kids, over the phone to start with and if they do want to see them they ask me to go in. Harder to get appointment for myself. No appointments.

The doctors have no control in the surgery. Reception staff run and decide who will get appointment and how complex is the medical issue. It’s a joke.

They are fantastic, I can always get appointment & support.

GP is very good & helpful.

They need a fire lighting under them, they're not doing face to face appointments only on the telephone which is stupid.

I hate that they diagnose without seeing you. Father in law had medical problems, they gave him antibiotics without seeing him to treat his cellulitis in his leg. Kept ringing because he was breathless, said the antibiotics will clear it up. 2 days later he was dead.

Extremely difficult to get an appointment on the day. Waiting 40-50 minutes to get through. Notes not added to my record and often missed important info from other services for my GP. Had a call last month after dropping in a urine sample and told to come to see the nurse urgently. Got a lift from where I was to the medical centre. Receptionist sent me away. I told her I'd been called by the nurse, she insisted I was 11 minutes late. I again expressed it was urgent. Was denied access and the receptionist told me the nurse said I was too late. I left and went back to church. Had a call from the receptionist saying I needed to come back urgently. Went back and saw the nurse. Nurse said receptionist had not told her I was there earlier, she just passed a note saying rebook. I was ill.

They're a pain. Have to phone and can't get appointments. Kid's won't get seen, they won't see you unless you tell them its an emergency, can't book appointments in advance. Have to ring at 8am but can take up to an hour for them to answer the phone.