Hollymoor Medical Centre

They're fine. I have no problems at all. I can get appointments. I should have a set doctor but not anymore. The doctor I saw recently was lovely and they knew exactly what to do.

Can never get an appointment. Then when a miracle happens and you are granted a phone call appointment the doctor doesn’t phone you. The receptionist are the rudest I have ever encountered and definitely need training on how to interact with people

My parents are not happy with the care because they cannot get an appointment at all.

I left them because it's impossible to get an appointment there.

It is incredibly difficult to get an appointment with my GP. You are through to navigators, we used to have receptionists. They take your details and if you are lucky, the doctor will ring you. I like my surgery and get on well with the staff but we have had two doctors who have retired. It may be difficult to employ new GPs

Very difficult to get an appointment. Reception staff are rude and unhelpful.

I haven't seen my GP in two years. I have stopped taking my antidepressants as I couldn't get seen. My kids have autism and I can't get an appointment for them. All of the appointments are gone at 8:10am.

Takes 40 minutes to get through that’s if your not cut off and have to dial again. Once through to reception majority of the time no appointments left. To be seen for a lump it’s took three days before I could be seen and that was having to travel to a surgery via taxi which cost me £9 each way. I was then referred on the 2 week urgent route to the women’s hospital. Issue at this surgery was it was dark outside and the consultation room blind at the window would not close properly. For a vaginal examination especially this was unacceptable. I was told it was unlikely anybody would be outside. I was not happy. I complained and ended up with a receptionist holding paper over the gaps in the blind. As somebody with complex PTSD I wasn’t happy. This was at college green medical centre.
Since my GP at Hollymoor medical centre retired whom I saw regularly when needed I have not seen the same doctor continuously. This makes it difficult for me as suffer with my mental health. Having to see doctors who do not know me and I do not know them. Not good experiences at all.

I used to see a GP regularly but they retired. You never see the same GP. It is all done over the phone. I feel like they rush to get you finished. It took me the whole week to get through to them. I was on reduced medication for 3 weeks because they didn't have them at the GP pharmacist. They prescribed me something different which they could have done in the first place.

Good GP. The reception team can be rude and ask too many questions.