Hollymoor Medical Centre

Dear Patient,
We are sorry to hear that you have experienced some issues with the practice and are very disappointed to hear your review.
We always take complaints very seriously and try to address them in a timely manner.
Unfortunately we do not have any information so we cannot look in to this.
If you would like to get in touch with us then we can discuss matters further.
Please ask to speak to a member of our Management Team.
Kind Regards,
Dr Lawrence & Partners

Dear Patient,
We are sorry to hear that you feel this way about our staff.
We are all working under enormous pressure at the moment and it is disappointing to read or hear poor reviews as we do not think this reflects how hard working and dedicated our staff are.
The Management Team at Hollymoor would be more than happy to speak to you regarding any issues you may have so please get in touch if you would like to discuss matters.
Kind Regards,
Dr Lawrence & Partners

Dear Patient,
We are sorry to hear that you have experienced difficulties with getting an appointment. Demand for appointments at the moment is far greater than the capacity that we have. Our team of highly trained staff will always try to help when you call the surgery and will signpost you to the most appropriate service if a GP appointment is deemed not necessary.
Our phone lines are extremely busy at 08.00 hours every morning and we are doing are very best to manage these calls. All emergencies are dealt with the same day and patients are triaged accordingly. If your problem is non urgent then we always do our best to offer an alternative appointment at our hub practice. Appointments are available at evenings and weekends. We also encourage patients to register for online access as this gives helpful information and will enable you to use certain online services.
A member of our Management team would be more than happy to speak to you if you would like to discuss any matters.
We hope this helps.
Kind Regards,
Dr Lawrence & Partners