Leach Heath Medical Centre

My latest attempt to obtain a phone call appointment was a complete failure. I tried calling at 8am. The call takes you through all its option then you are forwarded to a record message telling you " due to a high number of calls you can not contact the surgery at this time" the line is dissconecte at this point. I tried again with the same result. It took me 14 attempts just to get in the queue, I was 8th in line. I was in line for 35 minutes until I eventually spoke to the receptionist who informed me there were no more appointments left. I explained that I had been on hold for 35 minutes. Her advice was to go down the surgery in the morning before 8am and queue up to speak to the reception in person. I explained I was ill with breathing difficulties and being out in the damp morning air made my condition worse. So I am in a catch 22 situation. I would like to know why it takes so long to get connected by phone and does the surgery get revenue from the call system. I would also like to know how many appointments are available each day. The way surgeries are working since covid is to to the advantage of the patients and seems heavily tilted towards lessoning the work load of the GP, s.

I've been with them a long time. Very good GP.

I am with them since long. All the nurses and GP’s are very good and listen to you and help you out all the time.

8 am on the phone waiting to be answered 2nd in the que ,phone is answered no appointments available where have they gone do they only have one appointment per day, are staff giving preferential

‘Call back at 8am tomorrow’ so you call back on the dot, just to be hit with another ‘I’m sorry we can’t take your call please come back tomorrow’ I have been trying for months now to get an appointment with the GP. There are people out there who need medical attention and they are just being neglected, surely there must be another way to book an appointment.

Very difficult to get an appointment, had lots of issues with rude receptionists.

Absolutely dreadful. You can never get through on the phone and when you do all they say is ring on the day! I don't want that I want to be able to make an appointment for the following week. If we operated this way in business we would loose all of our customers.

Can never get through on the phone for an appointment, in queues of up to 30mins only to be told no appointments left! Can't pre-book an appointment and I hate the fact the receptionists asks what's the appointment for? I'm sorry but that's nobody's buisness except MINE and my GPS!!!

Terrible. No face to face appointments. Phone appointments only by calling in at 8am, by 8.05 all gone! Even if you do get one you have to sit for a 4 hour window waiting for a call. Shockingly bad. Also suddenly changed 12 month medicine review to 6 months, and of course you can't get an appointment so can't get repeat prescriptions.

Still operating telephone surgery, hard to get appointments with the one doctor who knows the family history, quick turnover of GPs passing through this surgery. Also patient has to tell receptionist what the problem is before appointments can be booked