Leach Heath Medical Centre

Terrible. No face to face appointments. Phone appointments only by calling in at 8am, by 8.05 all gone! Even if you do get one you have to sit for a 4 hour window waiting for a call. Shockingly bad. Also suddenly changed 12 month medicine review to 6 months, and of course you can't get an appointment so can't get repeat prescriptions.

Still operating telephone surgery, hard to get appointments with the one doctor who knows the family history, quick turnover of GPs passing through this surgery. Also patient has to tell receptionist what the problem is before appointments can be booked

The GPs are generally ok (when you can see them) , but I am angry that 12 months into Covid you still cannot see a doctor, when the GP nurses and hospitals are working (I had a hospital appointment last week, and saw my surgeon in person). Also the phone appointments can be any time in a 4 hour period, so you have to sit and wait by the phone half the day (literally!) until you are called. Why can't phone appointments be in a half hour slot? After all, when you see a Dr you are given a 10 minute appointment time? Some of the receptionists are great, but others are rude, hostile and combative. I actually dread having to call the surgery and it makes me anxious. They often make mistakes and do not process repeat prescriptions correctly - I had one item I have regularly, and they claimed I hadn't had it for 5 years! They made me wait for a GP appointment (phone) the next day, and the Doctor said she didn't know why she had been asked to call me, as she could see I had a repeat 6 months' earlier.
Prize Draw Data

Truly awful, looking to move practices, I can't get an appointment for love nor money - one of the doctors is absolutely horrible too and I refuse to see her

Can't get an appointment unless you phone on the day. Then can't get through on the phone as lines are busy. All appointments are gone whenever you do manage to get through.

I have been a patient of the surgery for 17yrs and never had any problems or concern,I have and will continue to recommend the surgery to others.
I always found staff very helpfully from reception staff to back room staff they alway Been very helpful and the doctors are fantastic.
I have just been diagnosed with cancer and if it wasn't for my doctors professionalism and fast action and referring me for tests I have now been given a fighting chance to beat this. Without her I have been told by hospital within 12 months I would of been fighting a very different battle. Therefore I have nothing but praise for the doctors / surgery.
Keep up the good work

Never book an appointment, no one ever answers the phone. When I do see a doctor he tells me to drink plenty of water and rest. When I went to the hospital I had to have a drip. Not helpful!

I started to receive the post that was addressed to the practice - this included confidential patient details. I looked it up on Google and next to the practice details was my personal address. I have nothing to do with the surgery. I had to start taking the mail into the surgery and was accepting packages for them. This went on for two years. I had to log into Google to change the address myself.
They recently prescribed a specific brand and quantity of medication that no longer exists - this made it hard to get the prescription.

Lost letter from the Orthopaedic Hospital physio and replacement copy that I delivered in person! Then have not made referral requested in the letter!!!
Separate issue - 999 A&E 25th March, could not get a follow up appointment with GP for 4 week's. Told being referred. Repeat 999 A&E Sat 2nd April followed by GP same day appointment on Mon 4th. Told referral was made and will have to wait... "ring 999 and go to A&E again if re-occurs". GP said would write another letter when pressed to chase... When home, rang QE Birmingham and was told never received referral. Phoned GP surgery and staff confirmed no referral !!!!!!!!!

Lost letter from the Orthopaedic Hospital physio and replacement copy that I delivered in person! Then have not made referral requested in the letter!!!
Separate issue - 999 A&E 25th March, could not get a follow up appointment with GP for 4 week's. Told being referred. Repeat 999 A&E Sat 2nd April followed by GP same day appointment on Mon 4th. Told referral was made and will have to wait... "ring 999 and go to A&E again if re-occurs". GP said would write another letter when pressed to chase... When home, rang QE Birmingham and was told never received referral. Phoned GP surgery and staff confirmed no referral !!!!!!!!!