Leach Heath Medical Centre

When two year old daughter is ill they see her on the urgent list to see her. Otherwise you call and you're 10th on the list and they cut you off. Long time to wait, have to call bang on 8 am - then you have to do the process all over again. Sometimes call and you get through. Never had any issues.

Stood waiting at reception 7 people in front while 2 receptionist continued their conversation with each other another was on the phone patients being totally ignored, I needed to speak urgently regarding a phone call from the hospital about my blood pressure who sent a letter to the GP regarding my drugs

Called the doctors when my mom fell over and banged her head. I didn't know whether it was a 999 emergency and didn't want to waste their time. Rang the doctors and they said well it isn't a GP problem take her to the hospital.

The NHS let my husband down. For 2 years I begged for help with my husband and they would not. He finally died last year in misery. GP surgery would not help I couldn't feed him properly he had seizures and falls.

Husband died last year. GP was not helpful in terms of help.

Hard to get into the doctors, can't get into my doctors. They do my medication review through and app. It's not sufficient. They send text messages about jab for the children but they're heavily reliant on technology.

Never had any issues managed to get appointments and make appointments. They give medication no problems.

They're a bit difficult to get through to, you're on hold for a long time and can't get appointments.

They are good, normally speak to receptionist.

My latest attempt to obtain a phone call appointment was a complete failure. I tried calling at 8am. The call takes you through all its option then you are forwarded to a record message telling you " due to a high number of calls you can not contact the surgery at this time" the line is dissconecte at this point. I tried again with the same result. It took me 14 attempts just to get in the queue, I was 8th in line. I was in line for 35 minutes until I eventually spoke to the receptionist who informed me there were no more appointments left. I explained that I had been on hold for 35 minutes. Her advice was to go down the surgery in the morning before 8am and queue up to speak to the reception in person. I explained I was ill with breathing difficulties and being out in the damp morning air made my condition worse. So I am in a catch 22 situation. I would like to know why it takes so long to get connected by phone and does the surgery get revenue from the call system. I would also like to know how many appointments are available each day. The way surgeries are working since covid is to to the advantage of the patients and seems heavily tilted towards lessoning the work load of the GP, s.