Leach Heath Medical Centre

I've been with them a long time. Very good GP.

I am with them since long. All the nurses and GP’s are very good and listen to you and help you out all the time.

8 am on the phone waiting to be answered 2nd in the que ,phone is answered no appointments available where have they gone do they only have one appointment per day, are staff giving preferential

‘Call back at 8am tomorrow’ so you call back on the dot, just to be hit with another ‘I’m sorry we can’t take your call please come back tomorrow’ I have been trying for months now to get an appointment with the GP. There are people out there who need medical attention and they are just being neglected, surely there must be another way to book an appointment.

Very difficult to get an appointment, had lots of issues with rude receptionists.

Absolutely dreadful. You can never get through on the phone and when you do all they say is ring on the day! I don't want that I want to be able to make an appointment for the following week. If we operated this way in business we would loose all of our customers.

Can never get through on the phone for an appointment, in queues of up to 30mins only to be told no appointments left! Can't pre-book an appointment and I hate the fact the receptionists asks what's the appointment for? I'm sorry but that's nobody's buisness except MINE and my GPS!!!

Terrible. No face to face appointments. Phone appointments only by calling in at 8am, by 8.05 all gone! Even if you do get one you have to sit for a 4 hour window waiting for a call. Shockingly bad. Also suddenly changed 12 month medicine review to 6 months, and of course you can't get an appointment so can't get repeat prescriptions.

Still operating telephone surgery, hard to get appointments with the one doctor who knows the family history, quick turnover of GPs passing through this surgery. Also patient has to tell receptionist what the problem is before appointments can be booked

The GPs are generally ok (when you can see them) , but I am angry that 12 months into Covid you still cannot see a doctor, when the GP nurses and hospitals are working (I had a hospital appointment last week, and saw my surgeon in person). Also the phone appointments can be any time in a 4 hour period, so you have to sit and wait by the phone half the day (literally!) until you are called. Why can't phone appointments be in a half hour slot? After all, when you see a Dr you are given a 10 minute appointment time? Some of the receptionists are great, but others are rude, hostile and combative. I actually dread having to call the surgery and it makes me anxious. They often make mistakes and do not process repeat prescriptions correctly - I had one item I have regularly, and they claimed I hadn't had it for 5 years! They made me wait for a GP appointment (phone) the next day, and the Doctor said she didn't know why she had been asked to call me, as she could see I had a repeat 6 months' earlier.
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