Millennium Medical Centre

While the Dr I have spoken to has been very pleasant and helpful, I have had very frustrating and humiliating experiences with some of the staff both on the phone and in person. Registration with the surgery failed repeatedly despite it being confirmed as successful several times, and staff were rude and not listening to me, both on the phone and in person. I was even told off for ringing the doorbell as 'they had obviously seen me but were just in the middle of something', though I had no indication that they had in fact noticed me. I have every understanding that these are unprecedented times, and my criticism does not extend to all the staff, but I left close to tears after being treated like a nuisance especially by one staff member who was lacking any sense of common courtesy or willingness to be helpful. I have since considered changing surgeries due to this treatment.

GP‘s usually pretty good and thorough. I am clinically extremely vulnerable and have been shielding since last March. My consultant told me not to go anywhere where there are people yet you have to fight to not come into the surgery for essential blood tests – even though this is the medical advise. Doctors all get this but there needs to be a way of flagging in the system so reception staff can authorise home appointments when necessary. I wish I could go in but not until vaccination. Not staff issue a system issue. All staff has been very patient with me and helpful and supportive.

This surgery has been of much help and have very kind-hearted, caring, loving and good listening doctors and staff. They do help whenever you call and if not they redirect to right service. I give them 10/10.

Best doctors, with excellent help & support