Millennium Medical Centre

They didn’t know about Sickle Cell, I had to educate them.

Was registered in this practice for 20 years +
At the start all was good. Could get a GP appointment on the day, or in advance.
But over the years the situation degraded. The receptionists got more and more abrupt and rude. I suspect one of them acted as a bad apple and slowly corrupted the whole team with her negativity. They all ended up being snappy. They often interrupt you while you are explaining what you were after, not apologising when they realised that their advise was actually misdirected.

But over the last few years, especially since Covid it has reached absolute madness. It is no longer possible to make an appointment a few days in advance for non-urgent things, you have to call on the day. When you call just a few seconds after the lines open, the queue is already full. When you finally get through (28 call attempts in 1h15 is my record) they no longer have any appointment left. And then the lady has the cheek to tell you that there were periods when the phone wasn't ringing (implying I am lying? Totally impossible with a queue of 10 people). Now, they no longer keep a few spares 'emergency' slots, so when you finally got through their speciality is now to refer you to the walk-in service in Selly Oak. Utter disgrace.

Absolute no care for patients. After 4 unsuccessful days in a row, ended up using that walk-in service who rushed me to A&E. Millenium Medical Centre receptionists did not care at all when I was telling them my heart conditions started to get strange again. A&E adjusted my medication (should have been one of the MMC GP's duty) When called a few days later to try to get these medication adjustment made permanent, same circus. Ended up being fobbed off to Selly Oak's walk-in service.

The GPs used to be OK (when you could have access to them) but now not only are the receptionists rude and useless, but as illustrated in the above exemple they do not even care for symptoms which are serious. Bunch of grumpy jobsworth who do not deserve their salaries but the sack!

No appointment and always very difficult to contact them by phone. Receptionist asks too many questions which are personal and should be discussed with GP only.

No appointments available at any time.

Receptionist are very rude.

There were a couple of the Receptionists who were rude, wouldn't help you if the touchscreen booking in monitor froze. They would talk loudly to their colleagues about you, the patient not entering information correctly,

Always an excellent service from office staff to GP's. Always caring approachable and thorough with regards to medical needs. A great team of people

Unable to get an appointment and wanting to go in for a face to face appointment instead.

Dr still only doing telephone triage appointments unless it is an emergency, why can a gp not see you but it is fine for them to say speak to the pharmacist at the pharmacy.

I have been suffering with lower back pains for quite some years and was told by a doctor at the QE Emergency that I have sciatica just based off my description of the pains I'm in. No proper diagnosis was done. I recently had the same problem again and went to see my GP, I couldn't even walk properly and due to Covid I had to go alone. The doctor examined me gave me a prescription for some pain mess and had informed me that he will make a referral to the Orthopaedic Triage. I waited a few months before I got the appointment. However, when I did I could recall that the appt was for the end of March 2020 at 1:30pm and at the Royal Hospital in Selly Oak. Prior to my appt I could not find the letter, so I called the Royal Hospital and they told me they have nothing on their system for me. I gave them my details and NHS number and nothing. They ask me if I was sure it was that Hospital and that I should contact my GP. I contacted my GP to ask them where the referral was made and they told me they have nothing, they can only see the referral. I was stuck, I contacted the QE Hospital and they told me the same thing they have nothing on their system for me and that my GP should have also received a copy of the letter with the appointment. I missed the appointment as a result of this.