NDH Care Ltd

5 star

the problem is HR are not verifying that their staff does not have the skills required to care for an older adult. when you get in touch with them they say sorry and they continue with their behaviour repeating that my father showers two days a week and only when I am present do I ask them to please shower or shave him in another way they do not do it They are also very unpunctual

I’m very very happy and blessed with all carers . They all are helpful and wonderful.

I would be highly concerned if I was elderly, lived with dementia or similar. Until I can find an alternative i will be continuing to phone and email my legitimate concerns. I am fobbed off with mechanical responses and no consistent improvement.

Mum having carers 4 times a day. Am carers we’re very polite. However clearly inadequate training. We stopped all pm calls, as standard of care was that poor. Examples not listing to mum begging to come off the commode, until I stepped in. Not cleaning or putting cream where needed, wearing the same gloves they had just done personal care with, to prepare drinks and offer food. Clearly no trained in infection control. I came down to mum on one occasion, hearing her say “ this is very embarrassing and undignified “ Mum had her bottom half clothing completely removed. For a toileting call. A supervisor had come unannounced and let herself in to do a spot check. To then say “ I called there was no answer” had no intentions of prior arranging. To then say mum needs 2 carers. When OT had agreed only one carer. Supervisor was rude and argumentative. They do not listen to any concerns you have, they argue instead. Hence to say we immediately finished them. I have huge concerns about elderly clients, who have no family. Worst agency I have come across!!

Carers are doing their job as required

Carers are polite and friendly with me

I've been with Ndh care for the last 2 years. Carers providing me care politely and safely. They always askes my choice and needs.

All carers who look after me, are so good and well-behaving with me. Carer always asks me my choices. While giving personal care, they always follow privacy and dignity. Ndh and their carers are excellent, they always stand next to me.

I've been with NDH care for nearly 6years, and carers delivering care to me so polity and safely. I never again the care staff and management staff. Carers always ask about my choices and need and also, encourage me.