NHS 111

Called at 2am. They answered and said that someone would call me back for my 3 year old daughter who has a ear infection but no one called back. Luckily my husband who is a pharmacist and can prescribe was able to get the antibiotics she needed the next day. But even after explaining all the symptoms to NHS 111 and that my daughter had a lump on the back of her ear which would cause a serious infection that could lead to sepsis. Had we not know what to look out for she could have got really poorly without us treating her. I was actually really appalled at the service.

They said to get back in touch with my doctor and get an emergency appointment after having a cough for months. I had to also speak to a Pharmacist who told me to take medication that didn't seem to work.

Ask 100 questions, and after that they won’t refer you to get an appointment. If they don’t know everything but it’s very time consuming. And then you don’t always get the right answer.

Not very good. Just rings out by the time they answer they have no time for me or listen to me. they are not good.

They were helpful. Long time for them to answer. Asked me questions and then said someone would call me back. Called back after a few minutes and got me an appointment with my own GP, which was good, felt relived.

I have only used them once as I was unable to get an appointment with my GP due to having eczema on my face. I called them and they would call me back. I ended up getting through to my GP to see a nurse and they called me back when I was there.

I needed dental help so I called them. They gave me a couple of numbers as I was in agony and not registered to a dentist. When I called the numbers I was given there was no answer. Still looking for help now.

Tried to contact my GP to get a prescription which ended up going straight to the pharmacy. They said they couldn't prescribe it without the doctor and said I had to call them. I ended up calling NHS 111 instead as the GP's lines were engaged and they were busy. When I got through to NHS 111 they said that because of my symptoms they would need to get the paramedics out to see me even though I said it was not needed. It was a waste of resources.

Sometimes they try to send me to far far places when I call them and need to go to a walk in centre. They are very good and helpful though.

I used it for mom. They asked me lots of questions and then they transferred me over to the ambulance service. They were a good service and didn't take long to answer. They kept reassuring me.