NHS 111
Feedback Rating
Based on 486 reviews
Reviews (486)
Good but a long winded process
September 26, 2025
Overall I was happy with the service because I did eventually get a GP appointment with the help of NHS 111, but there is room for improvement. The system is very long winded and it took three separate phone calls to NHS 111 before I got the help I needed.
Gave advice to take dad to hospital
September 23, 2025
We had to call for my dad and they advised my mom to take dad to the hospital which she did.
Good service and website is a good alternativ
September 18, 2025
The website is ideal for people who don't want to make a call. I have called them in the past though and they were good. They sent out an ambulance straight away.
Brilliant advice
August 28, 2025
They were brilliant, I can't fault them. They told us to go to A&E for a chest infection and sent a prescription through at the same time.
Helpful
July 30, 2025
Very helpful, sometimes they tell you to wait which isn't good when you're worried about your child.
They wouldn't listen to me
July 29, 2025
I phone 111 on a Saturday when a rash appeared. They told me I would need to go to a clinic in Aston to be seen and given antivirals. I told them I couldn't get there and that the shingles was due to having leukaemia 18 month prior. They wouldn't listen so I had to wait for my GP on the Monday.
Not very good
July 22, 2025
Most of the time they send you to the hospital which is I don't bother to go to as I don't feel it's needed. So not very good.
They're no good
July 16, 2025
When my husband had bowel problems they weren't very good. They said to monitor him and they would call back, but they didn't. They're no good.
Really good
July 16, 2025
They were really good when my husband was on palliative care. They got nurses out straight away. Really good.
Very good
July 15, 2025
Very good at giving information and got an appointment for me straight away.
