NHS 111

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Given wrong info & no call back

February 20, 2018
I had a dental problem on Saturday and as my dentist wasn't open was advised by NHS 111 that I would need to see a dentist within 24 hours. They gave me two emergency dentists details and neither of them were open, and neither do emergency appointments. I phoned NHS 111 back and was told that someone would call me back within 2 hours. 6.5 hours later I had still not heard back, so had to phone them again. Luckily my symptoms had calmed down by the time they rung back. The dental nurse who called was unable to update systems so that wrong information is not given out to others.
Anonymous

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NHS 111

NHS 111 is much more than a helpline – if you're worried about an urgent medical concern, you can call 111 to speak to a fully trained adviser. Depending on the situation, the NHS 111 team can connect you to a nurse, emergency dentist or even a GP, and can arrange face-to-face appointments if they think you need one. NHS 111 advisers can also assess if you need an ambulance and send one immediately if necessary.

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