NHS 111
Feedback Rating
Based on 449 reviews
Reviews (449)
Excellent service
April 14, 2021
Excellent service , everytime I have called they are answered quickly and have great advice.
Polite and very accurate in their help
April 13, 2021
I have had several conversations with NHS 111 when determining whether injuries necessitate immediate hospitalisation or via GP for my family. All times the NHS 111 have been polite and very accurate in their help and thus a blessing for me and my family.
Very stressful
April 10, 2021
Very stressful to be honest. It was hard to work out the initial extent of the burn from the website description to look out for. So I called for more information. That wasn't a great experience. I felt that the nurse wasn't able to answer my concerns properly and then she offered me an appointment on the other side of the city. No clue as to geography. I had to terminate the call as it was stressing me out.
Not enough trained professionals
April 10, 2021
Having worked in care, and in a personal capacity I have had to call them many times. The waiting time for a professional to call back is always over an hour and during covid went up to 7 hrs at night. There are simply not enough trained professionals on this service. Could you make this a compulsory part of the final year of training of student doctors?
Very slow to get back to you
April 10, 2021
Very slow to get back to you. Had dental emergency and they took that long to get back to me by the time I answered dentists were closing and had to wait for next day.
8 hours for a call back
April 8, 2021
Last year I used this service for my 5 year old daughter who had tonsillitis I didn't have a call back for over 8 hours and they called at 11pm knowing we'd be in bed with a poorly 5 year old. I had to go to the walk in centre in the end for treatment on a Sunday this was prior to WMAS taking over and since they have the service is much improved
Really helpful
April 8, 2021
i've called twice and they've been really helpful, my sister has called them once and although the wait was quite long they did gel in the end
Called me an ambulance immediately
April 6, 2021
I called with a severe chest infection to ask if I should attend ED or the walk in centre and they called me an ambulance immediately.
Kind and understanding
April 3, 2021
I called them when I was worried for the safety of someone else. They arranged a welfare visit and were very kind and understanding
Very distressing experience
February 18, 2021
Very distressing experience on. The call responder did not take on board my problem, used an inappropriate tick list, was rude, and put the phone down. Did not listen when I tried to explain. Wished I'd not called but gone straight to A&E. Training in empathy for someone with an injury needed!
