NHS 111

My daughter recently had to call 111 due to being in the middle of a sustained asthma attack. The health advisor was brilliant, she put me onto a paramedic who advised me he was sending an ambulance. The hospital, paramedics and all NHS staff were amazing.

Rang 111 as was told to by my GP practice to call them as they had no appointments. Spoke to 111 who assessed me as needing an urgent GP appointment within 2 hours. Then I phoned the GP back who had no appointments... Felt like I was stuck in a loop! Thankfully my GP did then phone me and arranged for me to be seen in the morning, but wish 111 had been more helpful signposting to out of hours care instead.

I had a dental problem on Saturday and as my dentist wasn't open was advised by NHS 111 that I would need to see a dentist within 24 hours. They gave me two emergency dentists details and neither of them were open, and neither do emergency appointments. I phoned NHS 111 back and was told that someone would call me back within 2 hours. 6.5 hours later I had still not heard back, so had to phone them again. Luckily my symptoms had calmed down by the time they rung back. The dental nurse who called was unable to update systems so that wrong information is not given out to others.