NHS 111
Feedback Rating
Based on 509 reviews
Reviews (509)
Unable to facilitate an appointment for me
December 17, 2025
I had to use NHS 111 when I was unable to access an appointment at my GP surgery. They were friendly over the telephone but ultimately could not facilitate an appointment for me and only sent me a link to book an appointment, which I explained did not work.
A good service
December 16, 2025
I have had to use NHS 111 on a number of occasions when I have been unable to get a GP appointment. I have found the service useful and I have managed to access GP care with their help.
They had to get me into my GP
December 16, 2025
I had severe asthma and needed to see a doctor so I had to call them to get me one because I couldn't get one directly though my GP.
They told me they would call back
December 10, 2025
The said the doctor would call back after I explained I was having a miscarriage. They said they would call back.
A disappointing service
December 4, 2025
I was left very disappointed by the service provided by NHS 111. I called them for medical advice and they told me they were sending an ambulance. 30 minutes later they called me back and told me an ambulance would not be coming and that we had to make our own way to the hospital. My husband had had a stroke, getting him in and out of the car and driving to the hospital was very difficult and very concerning.
Given great advice
November 26, 2025
They sent me to A&E as they thought I had a blood clot. I got through very quickly and they gave great advice. They acted appropriately.
They should have signposted us properly
November 25, 2025
Told to go to Sandwell walk in by them. They told us to go to the wrong place. They should have signposted us properly.
Got me an appointment
November 25, 2025
Called 111 and they referred me on and gave me an appointment straight away.
They got me an appointment
November 25, 2025
Called 111 yesterday night and I explained my issue. They got me an appointment and sent a text to confirm the appointment.
Quick to sort everything
November 25, 2025
I called and they offered me a dental hospital appointment for 8:30am. I even got a text to confirm it. They were quick at sorting everything out.
