NHS 111
Feedback Rating
Based on 259 reviews
Reviews (259)
Good but ask too many questions
April 23, 2024
A very good and helpful service but they ask so many questions before taking any action.
Take too long to answer
April 22, 2024
They take so long to answer and then ask loads of unnecessary questions and then they might help you. The system is broken and useless. It's just so unhelpful and makes you scared to be unwell through the lack of help.
Referred quickly.
April 22, 2024
Good. I was quickly referred to the right services for my child.
Just tell you to go to A&E
April 10, 2024
You call them and they just tell you to go to A&E and you know the whole pattern in A&E, they just send you home with paracetamol. Not helpful at all, a waste of time.
They get you seen quickly
April 9, 2024
If you need to use them they're good. They will get you an appointment and will get you seen quickly. They will get you the help.
Helpful and quick service
April 9, 2024
Very helpful service. They have arranged a GP appointment for us a number of times. They are very quick, I can arrange an appointment within 3 hours.
They know best so I went to hospital.
April 8, 2024
I called 111 and they sent me straight to hospital which I went straight to because they know best.
Gave me 3 days of antibiotics.
April 8, 2024
I called them as I couldn't get an appointment with my GP. It took a long time to get through and speak to someone but when I did they gave me 3 days worth of antibiotics for my sinusitis. I need more but can't get through to the GP and will take ages but so did waiting for 111 too.
All very good.
April 3, 2024
They were very good and they sent me to the walk in centre as they made an appointment. It was all very good and answered straight away and they listened to me.
No good, not helpful
April 3, 2024
You call them and they say they will call back in 4 hours. It's no good and it's not helpful.
