NHS 111
Feedback Rating
Based on 259 reviews
Reviews (259)
Really busy and doing their best
January 17, 2024
I have used them a couple of times and it has been delayed. If you need advice and can't wait for a doctor then it's good when they actually get back to you that is. They are really busy and doing their best.
Good advice
January 17, 2024
Called when my daughter was ill. I couldn't get in at the GP and they advised we go to the walk in which we did. It was good as we got seen straight away and didn't have to wait around. Good advice given.
Better than my GP
January 17, 2024
I've called them before and they'll give good advice and send me onto somewhere. They're good. Better than the GP.
Sent me an appointment quickly
January 9, 2024
They sent me to Chelmsley Wood for an emergency appointment as the dentist upstairs in the GP surgery is closed. The appointment was made quite quickly. I explained my symptoms and they directed me quickly.
They didn't refer me on to be checked.
January 9, 2024
I called them as I had a prolapsed rectum. They just told me to push it back in which I did but it was very uncomfortable and thought I should have been seen or referred to the hospital.
Answer quickly
January 9, 2024
I call them and they help. They answer quickly and give good advice.
Great service
January 9, 2024
I called them for my daughter who was having pains and I didn't know who else to call as it was late at night. They asked me some questions and said someone would call me back within 4-6 hours which they did. I got a doctors appointment for the following day. Great service.
Useful minus the wait
January 8, 2024
I have used them a couple of times for my son. They have been useful minus the wait. You do talk to someone and can get reassurance.
Really good and helpful
January 4, 2024
They've actually been really good. I call them and they will navigate me to another service. You can wait a bit but I don't mind as I know they will help me in the end. They have helped me and my kids. Really really sound.
The service doesn't work
January 4, 2024
They don't work. I call them and they will not give me information I want or signpost me onto a service that can help.
