NHS 111
Feedback Rating
Based on 404 reviews
Reviews (404)
They were very helpful.
September 2, 2024
I've used them a few times and they were good. On a weekend they were very good. They were very helpful.
Arranged an appointment at a walk in.
September 2, 2024
I called them and told them the details with regards my ear. They called back 2 hours later and told me to go to an appointment at Summerfield walk in for the same day.
A terrible service on this occasion
September 2, 2024
My mother in law had a heart attack and they didn't send an ambulance until the next day. Terrible service on this occasion.
Thye can be helpful.
August 27, 2024
They will tell you what to do, which can be helpful when it's something we can't do anything else for.
Took to long to get back to me so went to A&E
August 22, 2024
I rang 111 and it took hours to come back to me. I'd had an operation the day before, they took so long I just rang my daughter to take me to A&E instead.
Not useful
August 13, 2024
They asked me a lot of triage questions but they then just told me to get a GP appointment as soon as possible. They wasn't really useful.
Long waits for call backs.
August 12, 2024
They referred me to a walk in centre. They make the appointment. I call them but they take 3 hours to call you back.
Rang for my medication
August 5, 2024
I rang them when I couldn't get my medication that I needed.
A very useful service
August 5, 2024
Very useful service. You don't wait long for them to answer. They give good advice and information at the end. They refer you onto a walk in or other place to get help.
Called an ambulance straight away.
August 5, 2024
I called for mom and they ask questions like is the person breathing but when they know how ill she was they sent an ambulance straight away. We waited like 5 minutes.
