NHS 111

They actually help me a lot and always give me good appointments at the walk in or send me to the hospital and the wait is quicker because they will find me an appointment there. They are very very good.

They booked us into the drop in centre as my brother had a swelling on his neck. They advised we go to the walk in centre at QE and this was all done fairly quickly. They were very good.

They sorted out a badger appointment within a few hours. It didn't take long to get through and they called back an hour later and sent me to the badger clinic. They were very helpful.

No long waits. They make appointments for me at the GP when I need to see a doctor when I am very ill.

I called a couple of times for my daughter and they were very good. No long waiting times. They just asked questions and gave advice. It was good.

I call when its an emergency. They prescribed me my medication and said they would send my prescription to the nearest pharmacy.

Spend 48 hours liaising with 111 health advisors due to my mum being unwell.

1st call resulted in Ambulance service calling us back and asking us to go to an urgent care centre, after we explain my mums symptoms to her. I wish I got her name because she kind of just palmed us off and told us to get there before 8pm, didn’t tell us an appointment time or anything.

When I turned up to the centre they wouldn’t see my mum.

Called 111 again and spoke to someone else (who was lovely) explained what had happened and she advised to call 999 and speak to the ambulance service since they should have liaised with the urgent care team.

When I called 999 had to explain what happened again. They apologised and adviced to go to a&e.

Due to it not being an emergency it we didn’t want to waste anyone’s time. We went time and the symptoms you worse.

Around 9.30pm called 111 again and spoke to a health advisor, explained the situation for the 3rd time and she was helpful and empathetic and advised a clinician from the 111 service will call us.

We didn’t get a call till 4am from a Nurse. She quite rude and abrupt with no empathy towards my mum or me. We explained everything again and she did the same thing and referred us to the ambulance service again. She said i will refer you to an emergency ambulance, I tried to explain my mum doesn’t need an ambulance and that’s we went through this beforehand.
She was quite blunt with me and made seem like an ambulance would be coming and that we need to be alert so we can let the ambulance crew into the property and we have been waiting hours no one called or came. Until 8am another clinician called from the ambulance service.

I explained to them that I have already spoken to a clinician from the ambulance service and I don’t think it’s an emergency all she needs is antibiotics. They were kind and helpful and explained how the service actually worked

My mum and I are absolutely exhausted as we have been back and forth trying to get her seen by someone that can get her a prescription. I am just truly appalled by the lack of communication between 111 and the ambulance service. The nurse I spoke to has no regard for people’s feelings, and I can appreciate she was probably doing a night shift and was tired to but there is no need to speak to people in that tone and actually just get them to
Go round in circles again when clearly on your systems it shows what has been happening for the past 48 hours.

They took a long time to answer the phone. I wait to speak with someone and I want help but when you wait a long time it's not helpful.

They've been very good. They give good information and advice sometimes. I have only used them a couple of times.

They're brilliant. It's amazing when they get you an appointment with the GP and we struggle when we call them. It's like you have to go through them to get an appointment. it makes it hard.