NHS 111
Feedback Rating
Based on 259 reviews
Reviews (259)
4 hour wait to be told to go to GP
April 3, 2024
I called 111 and they said they couldn't help me. They said you had to wait 4 hours and then when they call you they say go to the GP. They are not helpful at all.
Called 3 times
April 3, 2024
I called them 3 times. I didn't get anything out of it. It is difficult to use. My friend had a cold. The first time I was told to call back. The second time and third time they asked if she was a medical practitioner but she is a consultant. They didn't know what they wanted from her.
Call back and sent to the GP
April 3, 2024
They ask you what is wrong and then they say they will call you back in 2 hours. Then they just send you to your GP. That is risky to life.
Wouldn't give me an emergency prescription.
March 25, 2024
I called for an emergency prescription but they wouldn't give me anything as it had not been prescribed through my current GP and they said I would need to go through the GP.
Told to go to A&E
March 25, 2024
Called them when I was having chest pains and was told to go straight to A&E after not being able to contact the GP.
Friendly but didn't help me.
March 20, 2024
Didn't get any help from then when I called but they were friendly.
Very helpful service
March 19, 2024
My wife was not feeling well so I called 111 and they arranged an appointment at South Birmingham urgent care centre within an hour. A very helpful service.
Not very helpful.
February 20, 2024
Not very helpful. If you have got problems you can't get through them and use their service.
Brilliant service.
February 19, 2024
I have used them for my parents and they are very good. Doctors will often tell us to use them as they have no appointments or won't see you. On this occasion they told us to take my mom to the hospital and they were good at giving information. A brilliant service.
They give you peace of mind.
February 19, 2024
A good service, very good. I don't mind waiting which you have to sometimes but they will call you back and give you good information or advice. They give you peace of mind.
