NHS 111
Feedback Rating
Based on 404 reviews
Reviews (404)
Excellent service
December 2, 2024
They have arranged urgent GP appointments a number of times. Excellent service.
Said they had booked an appointment
November 26, 2024
I asked them about getting dressing changed and they said they had booked an appointment at A&E. A&E said they don't take appointments and was sent to the day surgery unit.
They can be helpful
November 26, 2024
They can be helpful and when I can't talk to my GP they will get me an appointment elsewhere or tell me to go to the pharmacy.
Wasted time
November 26, 2024
I called them about a cyst and they said go to the GP but they told us to go to the hospital. It felt like no one knew how to deal with the situation and wasted time.
Don't like them, they don't help
November 26, 2024
I don't like them. Your child is sick and they try to keep you on the phone. You wait for hours and then they just send you to hospital and don't help.
Got me an urgent appointment quickly
November 26, 2024
I called them once as I was struggling to get into see my GP and needed an appointment. They sent me to the badger clinic in Aston and arranged it quickly.
Very poor
November 25, 2024
They said they had booked an appointment at A&E but they hadn't when I got there. That is a very poor service delivery.
an excellent service
November 25, 2024
Excellent service. They have arranged emergency GP appointments for my daughter many times.
Very helpful
November 25, 2024
Always very helpful in arranging emergency GP appointments.
Helpful and easy to contact
November 25, 2024
They said they would call back within 24 hours. The lump on my neck was getting bigger and bigger so I called them again and they got it down to 6 hours. They were helpful and easy to contact.
