NHS 111
Feedback Rating
Based on 404 reviews
Reviews (404)
Really good service
May 23, 2022
Really good service. Call handlers are usually good but can be rude sometimes.
Very slow with advice / help
September 14, 2021
Very slow with advice / help
Quick and easy
April 29, 2021
I contacted nhs 111 for myself and my son. The process was quick and easy and 2 appointments were given for attendance at walk in at sandwell hospital.
Takes too long
April 29, 2021
By the time you have listened too,and pressed various buttons,the patient could be dead.
This is not OK.
April 29, 2021
I have always found my mediacal practice to be excellent but Covid restrictions have made it impossible to see a doctor about a problem with my achilles tendon. The 111 service told me that it was not urgent enough to talk to a medical practitioner. As I also have arthritis in the knee of the same leg I have been finding difficulty in walking so was mentally very upset about this lack of access to a doctor. This is not OK.
Poor service
April 26, 2021
Poor service
Always, pleasant, helpful and efficient
April 24, 2021
Always, pleasant, helpful and efficient. If they can't deal with my problem they arrange for a nurse or doctor to phone me to sort it out. This is a valueable service as during Covid it's difficult to speak to my GP.
Great service NHS111
April 21, 2021
Great service.
Good service NHS111
April 21, 2021
As could'nt t get through to Dr they gave me another phone number & twice told walk in centre I would be coming.
They were very good
April 21, 2021
They were very good. Obviously had passed information to GP, who phoned when they didn't see us the next day.
