NHS 111
Feedback Rating
Based on 432 reviews
Reviews (432)
Quite helpful
March 29, 2023
Quite helpful. They usually just send to children’s. Quite quick to get through and they do a call back with in an hour. Usually quick because of the kids.
Navigated us to the right service
March 29, 2023
I rang for my husband, he was ill and I couldn't get through to the GP. They sent him to Good Hope hospital. They were good at navigating to hospital and getting the help my husband needed.
They are alright
March 28, 2023
They are alright, depends what time of the day you call them. Called them for my 7 years old daughter and they ended up sending ambulance.
Nightmare take age
March 24, 2023
Nightmare take age to get through. I rang for brother weren’t helpful, didn’t give advice just sent him straight to hospital.
Don’t tend to use them
March 24, 2023
Rang at 7am for son having allergic reaction. Rang back at 4am didn’t answer. Don’t think they are a helpful service. Don’t tend to use them tbf.
Had to wait 3 hours
March 24, 2023
Had to wait 3 hours , got through eventually. They passed on to another doctor, diagnosed son over the phone on Monday. Then was seen by doctor who said he has tonsillitis and gave him medicines on Wednesday.
Was on it for too long
March 24, 2023
Was on it for too long so ended the call.
Get referred to service by GP
March 23, 2023
They're good and I often get referred from the GP practice due to lack of appointments. I've used this service for my 3 year old daughter and they do help. But I would rather see my own doctor straight away rather than going through them to get an appointment.
Heartlands Hospital
Heartlands Hospital
Appointment within 3 hours
March 23, 2023
Phoned 111 for Scarlett fever, they referred us to Katie road. They gave us an appointment within 3 hours. Had to wait 40 mins for doctor to call back after telling them my issue.
Good at directing us
March 23, 2023
Good at directing us to night place for treatment. We are often send to Katie Road which is out of the way but there is no walk in service close by, which is unhelpful.
