NHS 111
Feedback Rating
Based on 432 reviews
Reviews (432)
It does take some time
March 23, 2023
Ring 111 and they will make an appointment to come to a clinic, It does take some time waiting but always felt like the service is helpful and staff are great.
They were good
March 23, 2023
They were good, they told me that a doctor would call me back and within a few hours they did. They helped me and explained things to me and kept me updated.
Short staffed
March 21, 2023
Called and they said an ambulance would come get me and then they said the ambulance was not coming. I think they were short staffed.
It was a good service
March 17, 2023
Wife had chest pains and they called an ambulance and they took her to hospital. They said it was just stress, but it was a good service.
Took a while to answer and get info
March 15, 2023
I had to wait over an hour to speak to someone about an allergic reaction. They advised me to go the Queen Elizabeth hospital so I did. But it took a while for them to direct me to the right service.
They told me to call an ambulance
March 13, 2023
I was having chest pains and I called 111 for advice because I didn’t know whether it was anxiety or heart attack. They told me to call an ambulance and go to hospital.
An hour wait
March 9, 2023
An hour wait for 5 years old daughter, so ended up putting the phone down. Had used it previously and they arranged a call back.
Referred to GP the same day
March 9, 2023
My son had chest pains and when I explained the symptoms to them, they advised me to make a GP appointment, who I couldn't get through to. They then put me on hold and told me they'd made him an appointment for that same day. They were very helpful but why can't it be that easy when I'm trying to make an appointment.
They were helpful
March 9, 2023
Most of the time they were helpful. But once they put the phone down so I called 999.
Navigates to the right care for you
March 9, 2023
Very good. Someone always assures you and points you in the right direction. I've had incidences where I call them, they direct me and get me an appointment somewhere the same day. They're really good. You don't have to wait long either for someone to answer. It's convenient and they also pass on all your information to the service they've passed you on to.
