NHS 111
Feedback Rating
Based on 404 reviews
Reviews (404)
They were helpful
March 9, 2023
Most of the time they were helpful. But once they put the phone down so I called 999.
Navigates to the right care for you
March 9, 2023
Very good. Someone always assures you and points you in the right direction. I've had incidences where I call them, they direct me and get me an appointment somewhere the same day. They're really good. You don't have to wait long either for someone to answer. It's convenient and they also pass on all your information to the service they've passed you on to.
They navigated me to another service
March 7, 2023
I had a migraine with aura's and they sent me to heartlands hospital. I do think that if its an emergency I don't know if they'd get to you on time.
Contacted for blood test, unable to help
March 6, 2023
My dad contacted the NHS 111 service for a blood test as it was taking too long to get one through the GP. They said it was something to be arranged through the doctors so ended up waiting 4 weeks to have one done.
Sent us to another practice to see a doctor
March 3, 2023
Son had an infection in his foot and couldn't see the doctor. I called them and they sent us to another practice to see the doctor.
Give decent information
February 28, 2023
Give decent information. They will give you information and direct you to the right place you need to go. Used for 6 years old son and 2 years old daughter. They just run the service really well.
Slow service
February 27, 2023
Slow service. My mom used it once and it was so slow at responding she did get the help she needed but it took a long time.
Bit of a joke
February 20, 2023
Bit of a joke as well. Previously used them and things get lost in translation. What I had said wasn't relayed properly. Just ridiculous.
Get through quickly
February 16, 2023
Get through quickly and got an appointment at Katie Road. When she is really ill they are helpful.
They gave us advice
February 16, 2023
They helped my daughter really quickly. They gave us advice and it was quick to get through. I think they are quite helpful.
