NHS 111
Feedback Rating
Based on 432 reviews
Reviews (432)
Not very good
May 3, 2023
I've called them before and they said I am not an emergency and that I should call my doctor back. They're not very good, or helpful.
Recommended places to go, no appointment made
May 3, 2023
Called NHS 111 and when I spoke to the operator and told them my symptoms, they recommended 2 places. But no appointment was made for me.
Pretty straight forward
May 3, 2023
They were really good. They sent me to a walk in centre. You don't have to wait too long, you answer sone questions then they call back. It's all pretty straight forward.
Long wait so gave up
April 25, 2023
I phoned them at 3am and was told there would be a hour and a half wait to speak to someone, so I gave up. I haven't tried to use them again since.
Didn't take long to get through - helpful
April 24, 2023
They didn't take long to get through. They couldn't get me an appointment with the GP for some reason even though I was in severe pain and I needed someone. It was good and helpful.
Really good, point you in the right direction
April 20, 2023
Found them to be really good, they've been really helpful with my 1 year old. They seem to point you in the right direction and get you an appointment.
Better with children than GP
April 12, 2023
Sometimes they're more helpful than the GP because they ask all the questions to see what's wrong, but they're better with children when you can't get through to the GP.
They are helpful
April 6, 2023
They are helpful. They understand your symptoms and tell you to go to the A&E but you know the wait will be 4 or 5 hours.
Directed to the right service
April 5, 2023
They've been fine, the last time I used them they answered quickly and directed us to the right service.
They were helpful
April 5, 2023
I called them for my wife who was struggling to get an appointment with the doctors for her diabetes. They were helpful I think but I do feel like I should have just been able to go to my doctors for this instead of bothering them.
