NHS 111
Feedback Rating
Based on 404 reviews
Reviews (404)
Directed to the right service
April 5, 2023
They've been fine, the last time I used them they answered quickly and directed us to the right service.
They were helpful
April 5, 2023
I called them for my wife who was struggling to get an appointment with the doctors for her diabetes. They were helpful I think but I do feel like I should have just been able to go to my doctors for this instead of bothering them.
Quite helpful
March 29, 2023
Quite helpful. They usually just send to children’s. Quite quick to get through and they do a call back with in an hour. Usually quick because of the kids.
Navigated us to the right service
March 29, 2023
I rang for my husband, he was ill and I couldn't get through to the GP. They sent him to Good Hope hospital. They were good at navigating to hospital and getting the help my husband needed.
They are alright
March 28, 2023
They are alright, depends what time of the day you call them. Called them for my 7 years old daughter and they ended up sending ambulance.
Nightmare take age
March 24, 2023
Nightmare take age to get through. I rang for brother weren’t helpful, didn’t give advice just sent him straight to hospital.
Don’t tend to use them
March 24, 2023
Rang at 7am for son having allergic reaction. Rang back at 4am didn’t answer. Don’t think they are a helpful service. Don’t tend to use them tbf.
Had to wait 3 hours
March 24, 2023
Had to wait 3 hours , got through eventually. They passed on to another doctor, diagnosed son over the phone on Monday. Then was seen by doctor who said he has tonsillitis and gave him medicines on Wednesday.
Was on it for too long
March 24, 2023
Was on it for too long so ended the call.
Get referred to service by GP
March 23, 2023
They're good and I often get referred from the GP practice due to lack of appointments. I've used this service for my 3 year old daughter and they do help. But I would rather see my own doctor straight away rather than going through them to get an appointment.
Heartlands Hospital
Heartlands Hospital
