NHS 111
Feedback Rating
Based on 307 reviews
Reviews (307)
Not much help
July 28, 2022
They aren't much help. I phone them for a toothache and they tell me to ring my dentist after explaining to them that they won't give me an appointment.
Amazing service
July 28, 2022
Amazing, They're efficient, see you straight away after a call. They take the right actions, I have a child - it makes a difference.
Good and helpful
July 22, 2022
You can phone them and they assess whether you need to go to out of hours or attend a badger clinic, They're really good and helpful.
Really good service
May 23, 2022
Really good service. Call handlers are usually good but can be rude sometimes.
Very slow with advice / help
September 14, 2021
Very slow with advice / help
Quick and easy
April 29, 2021
I contacted nhs 111 for myself and my son. The process was quick and easy and 2 appointments were given for attendance at walk in at sandwell hospital.
Takes too long
April 29, 2021
By the time you have listened too,and pressed various buttons,the patient could be dead.
This is not OK.
April 29, 2021
I have always found my mediacal practice to be excellent but Covid restrictions have made it impossible to see a doctor about a problem with my achilles tendon. The 111 service told me that it was not urgent enough to talk to a medical practitioner. As I also have arthritis in the knee of the same leg I have been finding difficulty in walking so was mentally very upset about this lack of access to a doctor. This is not OK.
Poor service
April 26, 2021
Poor service
Always, pleasant, helpful and efficient
April 24, 2021
Always, pleasant, helpful and efficient. If they can't deal with my problem they arrange for a nurse or doctor to phone me to sort it out. This is a valueable service as during Covid it's difficult to speak to my GP.
