NHS 111

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Based on 404 reviews
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Reviews (404)

Give good advice

September 8, 2023
Fine really. Give good advice and tell me to visit A&E when I need to.
Anonymous

Always been quite good

September 7, 2023
Always been quite good. Always manage to get an appointment and things. When I contact them doesn’t take long to get through either.
Anonymous

They referred us onto another service

September 1, 2023
They are good, didn’t take long to get through and they referred us onto another service and sorted us out. Often get sent to walk in centre or the A&E at children’s hospital.
Anonymous

I won’t be using them again

September 1, 2023
Ring them up 8pm and told them son wasn’t very well. Has autism, ADHD and they rang back at 4am and said take him to the GP in the morning. I won’t be using them again.
Anonymous

Normally give good advice

September 1, 2023
Alright, normally give good advice and send over to another service. They are good and always help.
Anonymous

It took 40 minutes for them to answer back

August 31, 2023
Called them because my neighbor had a high temperature and was feeling unwell. It took 40 minutes for them to answer the call before telling me to make an appointment for GP the next day and to take paracetamol to keep the temperature ay bay.
Anonymous

Gave really insightful advice.

August 30, 2023
Called when my daughter had a high temperature and cough. Couldn’t get an appointment with GP. He called and waited a while for them to answer. The person I spoke to was helpful and gave really insightful advice.
Anonymous

Son was misdiagnosed

August 30, 2023
It's normally okay but one time my son had Meningitis and they misdiagnosed him and told us to keep him at home and keep an eye on him for 24 hours. I was then told it was meningitis and he was in hospital for over a week.
Anonymous

They were good - advised to go A&E

August 30, 2023
I had covid so I called them. My daughter was 2 weeks old and they told me to take her straight to A&E to be monitored. They were good.
Anonymous

Advised us to go to A&E

August 30, 2023
Did call them for the baby, but in this case they advised us to go straight to A&E with him being so young and not feeding properly.
Anonymous

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NHS 111

NHS 111 is much more than a helpline – if you're worried about an urgent medical concern, you can call 111 to speak to a fully trained adviser.

Depending on the situation, the NHS 111 team can connect you to a nurse, emergency dentist or even a GP, and can arrange face-to-face appointments if they think you need one.

NHS 111 advisers can also assess if you need an ambulance and send one immediately if necessary.

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