NHS 111
Feedback Rating
Based on 432 reviews
Reviews (432)
It's a long wait.
October 10, 2023
I have used it. It's a long wait and especially when it's for a leg issue or eczema. You can't really use them for that.
Didn't wait too long.
October 9, 2023
I called when I had bad toothache. I couldn't get an appointment with my dentist so they ended up sending me to the dental hospital. I didn't wait too long for them to answer and they sent me to the right place.
Would rather use them
October 9, 2023
I would rather use them than my GP. Won't get through to the GP so better to use 111. They always refer onto another service that will be helpful to me. I use it for the kids as well.
Answered quickly
October 9, 2023
I range after a head injury. They answered quickly and asked good questions to send me to the correct place. Ended up going to A&E as I had a head injury.
Always send me to the right service.
October 4, 2023
Quite good. I call them and they are usually quick at answering. They'll sometimes make you wait which is normal. But they'll always send me to the right service.
They are very good but too many questions.
October 3, 2023
They ask too many questions at the start but once you pass that stage they are very good.
They listen and are good.
October 3, 2023
My sister has used them and they're good. They will listen to her and send her to where she needs to go depending on what's wrong.
I know they will help me.
October 3, 2023
It takes along time to get through but I just wait because I know they will get me the help I need. Especially with the kids, I just know they will help me.
Good service. Didn't take long to answer
October 2, 2023
Called as I was feeling unwell and couldn't see my GP. It didn't take too long to answer. Good service.
Normally takes a long time when you call.
September 28, 2023
I rang 111. They can be quick but a majority of the time it takes a long time. They normally direct me to the right service and will advise that there will be a long wait for an ambulance.
