NHS 111
Feedback Rating
Based on 432 reviews
Reviews (432)
Useful minus the wait
January 8, 2024
I have used them a couple of times for my son. They have been useful minus the wait. You do talk to someone and can get reassurance.
Really good and helpful
January 4, 2024
They've actually been really good. I call them and they will navigate me to another service. You can wait a bit but I don't mind as I know they will help me in the end. They have helped me and my kids. Really really sound.
The service doesn't work
January 4, 2024
They don't work. I call them and they will not give me information I want or signpost me onto a service that can help.
Good but questions made me worry
January 3, 2024
I did call them for my father in law and they sent him to hospital. They were good but they did ask lots of questions that did make me worry.
All very good as far as I'm concerned
January 2, 2024
I mean they've always been helpful for me. Whenever call they answer quickly and help me with what I need or the Kids need and get us sorted. All very good as far as I'm concerned.
They don't know my medical history
December 18, 2023
They are supposed to refer you onto an appropriate service which they do but it's not good when you go to say Katie Road and they don't know your medical background. I would rather them find an appointment with my GP but that doesn't happen. I don't believe it's their fault.
They sent an ambulance
December 14, 2023
I called them as I was trying to get them to get me a doctors appointment but they just sent an ambulance as they said I needed it.
Helpful once I'm through to them
December 14, 2023
I have called them for advice for my children as usually when I call my doctor to help it takes too long. They take a long time to answer and a few hours for a call back but they are helpful when I do get through to them.
Answered and referred on quickly.
December 12, 2023
The wife came out in a rash so I called 111 as I couldn't get in with the GP. They told us to go to a walk in at Alum Rock. They made an appointment quickly. They answered quickly and referred us on.
Took them 3 days to call back. Useless
December 5, 2023
I had a fall and ended up damaging and cutting my knees. They wouldn't stop bleeding. They said someone would call me back. It took them 3 days to call back and they sent out district nurses. Absolutely useless.
