NHS 111

Called and used them a couple of times. Been a wait to get through, but got through eventually. They tell you what to do and where to go. It's good especially for my problems.

They don't know how to help, they don't have the information. It's a shame because all of the moneys going to the wrong things.

15 to 20 minutes to talk to them. They tell you to go to own GP. It’s very sad.

Called them for appendix and was in a queue for a long time, couldn’t get through and ended up going to A&E and daughter had her appendix removed.

Called at 2am. They answered and said that someone would call me back for my 3 year old daughter who has a ear infection but no one called back. Luckily my husband who is a pharmacist and can prescribe was able to get the antibiotics she needed the next day. But even after explaining all the symptoms to NHS 111 and that my daughter had a lump on the back of her ear which would cause a serious infection that could lead to sepsis. Had we not know what to look out for she could have got really poorly without us treating her. I was actually really appalled at the service.

They said to get back in touch with my doctor and get an emergency appointment after having a cough for months. I had to also speak to a Pharmacist who told me to take medication that didn't seem to work.

Ask 100 questions, and after that they won’t refer you to get an appointment. If they don’t know everything but it’s very time consuming. And then you don’t always get the right answer.

Not very good. Just rings out by the time they answer they have no time for me or listen to me. they are not good.

They were helpful. Long time for them to answer. Asked me questions and then said someone would call me back. Called back after a few minutes and got me an appointment with my own GP, which was good, felt relived.

I have only used them once as I was unable to get an appointment with my GP due to having eczema on my face. I called them and they would call me back. I ended up getting through to my GP to see a nurse and they called me back when I was there.