NHS 111
Feedback Rating
Based on 432 reviews
Reviews (432)
Gave me 3 days of antibiotics.
April 8, 2024
I called them as I couldn't get an appointment with my GP. It took a long time to get through and speak to someone but when I did they gave me 3 days worth of antibiotics for my sinusitis. I need more but can't get through to the GP and will take ages but so did waiting for 111 too.
All very good.
April 3, 2024
They were very good and they sent me to the walk in centre as they made an appointment. It was all very good and answered straight away and they listened to me.
No good, not helpful
April 3, 2024
You call them and they say they will call back in 4 hours. It's no good and it's not helpful.
4 hour wait to be told to go to GP
April 3, 2024
I called 111 and they said they couldn't help me. They said you had to wait 4 hours and then when they call you they say go to the GP. They are not helpful at all.
Called 3 times
April 3, 2024
I called them 3 times. I didn't get anything out of it. It is difficult to use. My friend had a cold. The first time I was told to call back. The second time and third time they asked if she was a medical practitioner but she is a consultant. They didn't know what they wanted from her.
Call back and sent to the GP
April 3, 2024
They ask you what is wrong and then they say they will call you back in 2 hours. Then they just send you to your GP. That is risky to life.
Wouldn't give me an emergency prescription.
March 25, 2024
I called for an emergency prescription but they wouldn't give me anything as it had not been prescribed through my current GP and they said I would need to go through the GP.
Told to go to A&E
March 25, 2024
Called them when I was having chest pains and was told to go straight to A&E after not being able to contact the GP.
Friendly but didn't help me.
March 20, 2024
Didn't get any help from then when I called but they were friendly.
Very helpful service
March 19, 2024
My wife was not feeling well so I called 111 and they arranged an appointment at South Birmingham urgent care centre within an hour. A very helpful service.
