NHS 111

I call when its an emergency. They prescribed me my medication and said they would send my prescription to the nearest pharmacy.

Spend 48 hours liaising with 111 health advisors due to my mum being unwell.

1st call resulted in Ambulance service calling us back and asking us to go to an urgent care centre, after we explain my mums symptoms to her. I wish I got her name because she kind of just palmed us off and told us to get there before 8pm, didn’t tell us an appointment time or anything.

When I turned up to the centre they wouldn’t see my mum.

Called 111 again and spoke to someone else (who was lovely) explained what had happened and she advised to call 999 and speak to the ambulance service since they should have liaised with the urgent care team.

When I called 999 had to explain what happened again. They apologised and adviced to go to a&e.

Due to it not being an emergency it we didn’t want to waste anyone’s time. We went time and the symptoms you worse.

Around 9.30pm called 111 again and spoke to a health advisor, explained the situation for the 3rd time and she was helpful and empathetic and advised a clinician from the 111 service will call us.

We didn’t get a call till 4am from a Nurse. She quite rude and abrupt with no empathy towards my mum or me. We explained everything again and she did the same thing and referred us to the ambulance service again. She said i will refer you to an emergency ambulance, I tried to explain my mum doesn’t need an ambulance and that’s we went through this beforehand.
She was quite blunt with me and made seem like an ambulance would be coming and that we need to be alert so we can let the ambulance crew into the property and we have been waiting hours no one called or came. Until 8am another clinician called from the ambulance service.

I explained to them that I have already spoken to a clinician from the ambulance service and I don’t think it’s an emergency all she needs is antibiotics. They were kind and helpful and explained how the service actually worked

My mum and I are absolutely exhausted as we have been back and forth trying to get her seen by someone that can get her a prescription. I am just truly appalled by the lack of communication between 111 and the ambulance service. The nurse I spoke to has no regard for people’s feelings, and I can appreciate she was probably doing a night shift and was tired to but there is no need to speak to people in that tone and actually just get them to
Go round in circles again when clearly on your systems it shows what has been happening for the past 48 hours.

They took a long time to answer the phone. I wait to speak with someone and I want help but when you wait a long time it's not helpful.

They've been very good. They give good information and advice sometimes. I have only used them a couple of times.

They're brilliant. It's amazing when they get you an appointment with the GP and we struggle when we call them. It's like you have to go through them to get an appointment. it makes it hard.

I had symptoms of sepsis and they told me to take paracetamol over the bank holiday and they said on the Friday they hoped I could get in with a GP on the following Tuesday. I told them I wasn't happy with this and I wanted to be sent to the Badger clinic.

They told me that they would call back in 12 hours and they never called back so I gave up. It took 3 days with my other daughter and she ended up in hospital with an overnight stay.

I rang for my little one and they were quick to answer and give advice. They are also good at getting back to you when you use the online form. They are always good at letting me know the best plan of action.

I needed an urgent appointment with my GP in Tamworth and the receptionist told me that my uterine cancer symptoms weren't urgent enough and that I should call NHS 111 and refused to make me an appointment with the GP for the next day. 111 were very helpful on this occasion.

I've used them. I don't think they really understand when they're over the phone. They can give information but whether it's good is a different story.