NHS 111

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Based on 404 reviews
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Reviews (404)

Good service. Didn't take long to answer

October 2, 2023
Called as I was feeling unwell and couldn't see my GP. It didn't take too long to answer. Good service.
Anonymous

Normally takes a long time when you call.

September 28, 2023
I rang 111. They can be quick but a majority of the time it takes a long time. They normally direct me to the right service and will advise that there will be a long wait for an ambulance.
Anonymous

Got through quickly. Irrelevant questions.

September 28, 2023
Got through quite quickly. Some of the questions make you laugh as they are irrelevant but I guess their just doing their jobs.
Anonymous

They sorted me an appointment.

September 26, 2023
They said they were very busy at the Badger clinic when I called 111 at 5am. They said I should go to the nearest walk in clinic. They arranged for me to be seen at the walk in clinic but said it could be a wait but was given an appointment for 8.30.
Anonymous

A good service.

September 26, 2023
I've used them a few times and they're good but usually we just call for an ambulance. They will arrange this for him knowing my son's condition.
Anonymous

Got through quickly and they gave good advice

September 25, 2023
My daughter had a head bump and they advised I go to urgent care at Solihull. Got through to 111 quickly and they gave good advice.
Anonymous

Had to wait but got a referral

September 25, 2023
There was a bit of a wait but I did get through to them and they referred me onto the Badger clinic at Heartlands when I was having issues with my lower back and getting nowhere with the doctors.
Anonymous

Very helpful. Not too long to wait.

September 25, 2023
I had to call 111. Wasn't too bad of a wait and referred me onto out of hours service at the hospital. No appointment but just walk in service. It was very helpful.
Anonymous

They got an appointment for me.

September 20, 2023
I called them for advice and within 2 hours they got an appointment for me.
Anonymous

Always good

September 11, 2023
Always Good when I have use them. Good for information and reassurance and if further action they sort it.
Anonymous

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NHS 111

NHS 111 is much more than a helpline – if you're worried about an urgent medical concern, you can call 111 to speak to a fully trained adviser.

Depending on the situation, the NHS 111 team can connect you to a nurse, emergency dentist or even a GP, and can arrange face-to-face appointments if they think you need one.

NHS 111 advisers can also assess if you need an ambulance and send one immediately if necessary.

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