NHS 111
Feedback Rating
Based on 432 reviews
Reviews (432)
Took a long time to answer
November 15, 2023
They took a long time to answer the phone. I wait to speak with someone and I want help but when you wait a long time it's not helpful.
Good information and advice
November 15, 2023
They've been very good. They give good information and advice sometimes. I have only used them a couple of times.
They get me a GP appointment.
November 14, 2023
They're brilliant. It's amazing when they get you an appointment with the GP and we struggle when we call them. It's like you have to go through them to get an appointment. it makes it hard.
Told me take paracetamol for possible sepsis
November 6, 2023
I had symptoms of sepsis and they told me to take paracetamol over the bank holiday and they said on the Friday they hoped I could get in with a GP on the following Tuesday. I told them I wasn't happy with this and I wanted to be sent to the Badger clinic.
They never called me back
November 6, 2023
They told me that they would call back in 12 hours and they never called back so I gave up. It took 3 days with my other daughter and she ended up in hospital with an overnight stay.
Quick to answer and give good advice.
October 30, 2023
I rang for my little one and they were quick to answer and give advice. They are also good at getting back to you when you use the online form. They are always good at letting me know the best plan of action.
Helpful after GP refused urgent appointment
October 26, 2023
I needed an urgent appointment with my GP in Tamworth and the receptionist told me that my uterine cancer symptoms weren't urgent enough and that I should call NHS 111 and refused to make me an appointment with the GP for the next day. 111 were very helpful on this occasion.
I don't think they understand via phone.
October 25, 2023
I've used them. I don't think they really understand when they're over the phone. They can give information but whether it's good is a different story.
The service is very good.
October 24, 2023
It was good, a good service. When they make a mistake, it's a long wait to get through. They do a reassurance call every 2 hours which is a really nice touch. The service was good and they prescribed the medication that no pharmacy had. They called back and they prescribed something else, but a days dose.
Couldn't arrange an appointment.
October 24, 2023
I wanted to see someone after I burnt my foot badly. I waited to see a nurse as they couldn't get through to my GP. They told me they couldn't arrange that so I ended up dressing it myself and I kept trying my GP.
