NHS 111
Feedback Rating
Based on 404 reviews
Reviews (404)
Answered and referred on quickly.
December 12, 2023
The wife came out in a rash so I called 111 as I couldn't get in with the GP. They told us to go to a walk in at Alum Rock. They made an appointment quickly. They answered quickly and referred us on.
Took them 3 days to call back. Useless
December 5, 2023
I had a fall and ended up damaging and cutting my knees. They wouldn't stop bleeding. They said someone would call me back. It took them 3 days to call back and they sent out district nurses. Absolutely useless.
I waited a long time to get through
December 4, 2023
I waited a long time to get through to them when I hurt my back. They asked me lots of questions and said they would send an ambulance.
I got referred to a walk in
November 28, 2023
I booked an appointment for a walk in through 111 service. They were good but trying to get a GP appointment isn't good. Almost like there weren't enough appointments available.
I was misdiagnosed.
November 28, 2023
The GP told me to call them after I hurt my leg. They called me back and asked me a few questions and said it wasn't an emergency and to rest my leg for a few days. I ended up going to A&E a few days later and they told me I had a hairline fracture.
They are very very good.
November 28, 2023
They actually help me a lot and always give me good appointments at the walk in or send me to the hospital and the wait is quicker because they will find me an appointment there. They are very very good.
Seen and taken to theatre straight away.
November 23, 2023
They booked us into the drop in centre as my brother had a swelling on his neck. They advised we go to the walk in centre at QE and this was all done fairly quickly. They were very good.
Informative and caring staff.
November 23, 2023
They sorted out a badger appointment within a few hours. It didn't take long to get through and they called back an hour later and sent me to the badger clinic. They were very helpful.
No long waits and get me a GP appointment
November 22, 2023
No long waits. They make appointments for me at the GP when I need to see a doctor when I am very ill.
Very good and no long waiting times.
November 22, 2023
I called a couple of times for my daughter and they were very good. No long waiting times. They just asked questions and gave advice. It was good.
