NHS 111

Rang NHS111 for back pain. Was in bed , every time I got out of bed was painful to move. Rang 111 Initially they made an assessment. Doctor called and they referred me to badger clinic. They told me to come over but couldn’t move. They called paramedics and they made decision that they were not going to come but they did not tell me. 111 called me again and they said my only option was to go to the clinic. As a single mom during lockdown. Healthcare did not have a lot of options for me to be able to access care when I really needed it.
They said that I should take my children to hospital with me when I was ill or leave them with a neighbour I don’t know. If I was to leave them, they would have to notify social services. They advised this retrospectively.

I rang them for my son and they didn't take long to answer. After explaining his symptoms they told me to ring for an ambulance, which I did.

Sometimes good. sometimes not, it depends on the problem can be a long process when more than one child is not well.

When I can’t wait and really need an appointment I call 111 and they are quite good.

It’s a good service will use it again.

I didn't realise you could use it for information, I always thought you used them if the GP wasn't open. They were good when I last used them. They were very informative.

Called the NHS 111 for my daughter who helped us quickly and gave us a time slot to go the A&E department of the Children's Hospital.

They're great, if it's an emergency they do call back in 6 hours, they're usually really good. It's always before the 6 hours that they'll come back

I used their online service. They're really good. I prefer online because you can call and wait for ages for them to answer. But online, they're helpful and referred my husband on quickly.

I was told to send them a message online, they said they couldn't help. Fourth person I got through to they said they'd send an ambulance.