NHS 111
Feedback Rating
Based on 404 reviews
Reviews (404)
Poor advice
April 21, 2021
Poor advice
Awful
April 16, 2021
Phones with severe dental pain, have me the advice to call out of hours practices no joy. Went through 4 days of torture literally beside myself no joy. Ended up calling QE after being advised NOT to by 101 went to the macs ward had it drained antibiotics job done. 111 was awful no help literally just kept saying find an out of hours yet no one could fit me in.
111 helped me greatly during the pandemic
April 14, 2021
My daughter is constantly ill, 111 helped me greatly during the pandemic
Awful NHS 111
April 14, 2021
Awful, listen to a voice message for 5 minutes about covid and after speaking to a receptionist, then waiting for a call back from a nurse level staff member and then getting a call back from a doctor ... 5 hours the service is a complete waste of time and many in the medical profession have said the same to me
Very good
April 14, 2021
Very good
Excellent service
April 14, 2021
Excellent service , everytime I have called they are answered quickly and have great advice.
Polite and very accurate in their help
April 13, 2021
I have had several conversations with NHS 111 when determining whether injuries necessitate immediate hospitalisation or via GP for my family. All times the NHS 111 have been polite and very accurate in their help and thus a blessing for me and my family.
Very stressful
April 10, 2021
Very stressful to be honest. It was hard to work out the initial extent of the burn from the website description to look out for. So I called for more information. That wasn't a great experience. I felt that the nurse wasn't able to answer my concerns properly and then she offered me an appointment on the other side of the city. No clue as to geography. I had to terminate the call as it was stressing me out.
Not enough trained professionals
April 10, 2021
Having worked in care, and in a personal capacity I have had to call them many times. The waiting time for a professional to call back is always over an hour and during covid went up to 7 hrs at night. There are simply not enough trained professionals on this service. Could you make this a compulsory part of the final year of training of student doctors?
Very slow to get back to you
April 10, 2021
Very slow to get back to you. Had dental emergency and they took that long to get back to me by the time I answered dentists were closing and had to wait for next day.
