Northwood Medical Centre

Very difficult to get an appointment and staff are very rude.

I can't always get an appointment but the GPs are fine.

They have helped me a lot during pregnancy. Excellent service delivery.

The staff are kind but it took a year to finally get more settled. Initially I was on one treatment. In October of last year this became difficult to find. I then starting using a different drug successfully. That then became impossible to source at my dose. In May of this year, it was replaced with the oral equivalent against my wishes. I had requested a change to be prescribed and my blood sugars were still high. I was told that they don’t double up on injections, so that was impossible and I was given no reason as to why an increase of the medication could not be done for me. The oral substitute does not supress my appetite and therefore does not help to control my sugar levels at all. Instead of trying an increased dose or returning to the injectable, your pharmacist suggested a new injectable, which I reluctantly considered, but did ask again about increased medication. She was unable to find out if this new injectable is suitable for me and referred me to the diabetes service to start insulin. I made a fuss and now am on the new injectable, my blood sugars are coming down and I am more controlled in my eating. A year of uncontrolled blood sugars is not good for my health. Why did the NHS not plan better securing supplies for these injectable for diabetics before allowing the free for all that then ensued? My doctors didn't handle things well either.

I would give them 10 stars for excellent care and support over the years.

My GP is very helpful. He referred me to ENT and dermatology for further treatment.

They're good and try to accommodate later appointments that fit me with being self employed. They arranged blood tests the other week for me.

It's very hard to get hold of them. You call up at 8:00AM for a telephone consultation and no choice given for a GP appointment or to book online. They tell you you have booked the wrong appointment when you book online but there isn't an option. You don't have your own designated GP that knows your history. Times have changed.

It can be difficult to get an appointment even when you call at 8:00AM. I called for my 21 month old son the other day and there were no appointments but because of his age they fitted him in. If it was for myself I would just wait and try again.

I have had brilliant service from the NHS I have no bad things about the importance of our NHS.