Reviews (29)

Brilliant service

March 26, 2024
I have had brilliant service from the NHS I have no bad things about the importance of our NHS.
Tracy Hedges

Wait all days for call backs.

January 9, 2024
I was quickly given an appointment and got the referral process started. If I needed a phone call it would take ages. They say they will phone you back and it puts you on edge as you have to wait all day so you don't miss it. When you go in person it seems to work a lot better.
Anonymous

Very professional team

December 18, 2023
A very professional team of GP's. Excellent care and support provided every time. Appointments are available whenever I need one.
Anonymous

Good example of joined up care

December 7, 2023
Telephone call with GP on 5th December, needed ECG. Arranged for next day with practice nurse
Also had blood pressure tested & blood sample taken at same time to get up to date.
Excellent service.
Many thanks
Tony Colgan

Very good, professional staff.

November 28, 2023
Really good. Very professional. I ended up changing surgeries due to the old one not being great. I find this one better. I can get appointments when I need one without any struggle or rude staff.
Anonymous

They are very good

September 7, 2023
They are very good. I am always able to get same day appointment, although I have to wait on phone line for a while.
Anonymous

Can’t get appointment

July 21, 2023
Can’t get appointment. Long waits on phone. Okey when can get in with them. Long process to get appointment.
Anonymous

Reply from Northwood Medical Centre

Dear Patient I am sorry to hear you have problems getting an appointment. The appointment system is always under review. We have recently opened up more appointments for patients to pre book. We offer online appointments that can be booked up-to 8 weeks in advance. We also offer face to face appointments.


Provider responded

Long waits, surgery is terrible

July 21, 2023
They're a nightmare. My actual midwife I see there is really good, the actual surgery is terrible. They're still not seeing people face to face, long waits and it's the same even for my daughter and other half. If I have any issues with my pregnancy, I can go to triage at the hospital and be seen quicker than I would see my own GP.
Anonymous

Reply from Northwood Medical Centre

Dear patient I am sorry to hear you feel we do not see patients. We offer a range of appointments including face to face with all our clinicians as well as telephone triage. Patients can also pre-book appointments up-to 2 months in advance for routine consultations. It is patient choice on what type of a appointment they request.


Provider responded

Bit of a struggle sometimes

July 18, 2023
Bit of a struggle sometimes, put in an prescription before 9am on Monday and they didn’t process it until Friday it was my heart medication. Not really good.
Anonymous

Reply from Northwood Medical Centre

Dear patient, I am sorry to hear you had problems obtaining your prescription. We try our hardest to process prescriptions within 48 hours. Occasionally this is not always possible. But you can contact the surgery and speak to the prescription clerk who would be more than happy to help.


Provider responded

They see me and give me medication

May 22, 2023
Inflammation of heart, they see me and give me medication. Aspirin and statin’s to thin my blood to stop pain and suffering in my legs with water retention. They are accessible and help me. I recently requested a medicines review but waiting to hear from them.
Anonymous

Reply from Northwood Medical Centre

Dear patient, please contact the surgery and ask for an appointment with the pharmacist who will be more than happy to carryout a medication review with you.


Provider responded

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Northwood Medical Centre

Contact

0121 458 1342

10-12 Middleton Hall Road
Birmingham
West Midlands
B30 1BY

Location

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